> For the complete documentation index, see [llms.txt](https://docs.bizmagnets.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bizmagnets.ai/additional-details/automations-rules/chat-inbox-assignment.md).
# Chat Inbox Assignment
This feature helps ensure that leads and customer inquiries are handled promptly and by the right person, improving efficiency and overall customer experience.
Conversations automatically become unassigned if the member doesn't respond within 24 hours.
You can assign chats to the members already assigned to the contact and assign new chats by selecting an assignee.
## Benefits:
* **Improved Efficiency:** By automating the assignment process, chat inbox assignment ensures that every customer inquiry is handled quickly and by the appropriate person, reducing delays and improving workflow.
* **Better Customer Experience:** Customers are connected with the right agent immediately, leading to faster resolutions and a more personalized service.
* **Optimized Resource Allocation:** With automated assignment based on team availability, skill set, and expertise, you can ensure that your resources are being used efficiently, without overloading any single team member.
Chat Inbox Assignment is a crucial feature for businesses managing customer communications across multiple channels. It ensures that every incoming chat is automatically or manually assigned to the most appropriate team member, enhancing operational efficiency and providing a faster, more personalized customer experience.
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:
```
GET https://docs.bizmagnets.ai/additional-details/automations-rules/chat-inbox-assignment.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.