> For the complete documentation index, see [llms.txt](https://docs.bizmagnets.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bizmagnets.ai/bot-flows/ticketing.md).

# Ticketing

Ticketing in BizMagnets allows businesses to manage customer support issues or service requests through automated conversations on WhatsApp.

It integrates with existing CRM or helpdesk systems to create, track, and update tickets in real time.

<figure><img src="https://789614814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvCr7uCTpZRGEF8A48OOJ%2Fuploads%2F0fphIuKSt7B9bRT8cKTx%2FScreenshot%202025-09-19%20160927.png?alt=media&amp;token=c4a0b570-46bd-4b2c-a44c-b11238d24172" alt=""><figcaption></figcaption></figure>

<table data-view="cards"><thead><tr><th align="center"></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td align="center"><strong>Tickets</strong></td><td><a href="/bot-flows/ticketing/tickets.md">Tickets</a></td></tr><tr><td align="center"><strong>Create Ticket</strong> </td><td><a href="/bot-flows/ticketing/create-ticket.md">Create Ticket</a></td></tr><tr><td align="center"><strong>Ticket Media</strong></td><td><a href="/bot-flows/ticketing/ticket-media.md">Ticket Media</a></td></tr><tr><td align="center"><strong>Get Tickets</strong></td><td><a href="/bot-flows/ticketing/get-tickets.md">Get Tickets</a></td></tr></tbody></table>