# Contact Information & Attributes Panel

## Overview

Clicking the Info icon toggles the visibility of this panel, enhancing context for agents, personalizing interactions, and leveraging contact-specific data within automated bot flows.

## Accessing the Sales Inbox Panel

* Navigate to an active chat in the Sales Inbox.
* Locate and click the Info icon near the chat panel right side.

<figure><img src="/files/V8jGlZEjJ5jXtNQKTeyT" alt=""><figcaption></figcaption></figure>

The panel will appear on the right side. Click the arrow icon again to hide the panel.

<figure><img src="/files/5AoYoHHWR2kaAa214tOg" alt=""><figcaption></figcaption></figure>

## Accessing the Support Inbox Panel

* Navigate to an active chat in the Support Inbox in Helpdesk.
* Locate and click the Info icon near the chat panel right side.

<figure><img src="/files/xUC7L0Sk69bHoXB593nJ" alt=""><figcaption></figcaption></figure>

* The panel will appear on the right side. Click the arrow icon again to hide the panel.

<figure><img src="/files/7obUqWNxEY58Qby9cD2l" alt=""><figcaption></figcaption></figure>

## Panel Contents

### **1. Contact Info**

Displays standard information:

* **Name**: Contact's name.
* **Phone**: Primary phone number.
* **Company**: Associated company.
* **Opt-in**: Messaging opt-in status.

### **2. Contact Attributes**

Lists custom data fields:

* **Predefined & Custom Attributes**: Attributes like 'Alternative Phone', 'Lead Source', etc.
* **Editable Fields**: Edit icon for users to update values with appropriate permissions.
* **Dynamic Information**: Stores specific information relevant to contact's journey.

### **3. Add Custom Field Button**

Allows users to add new custom attributes to the contact's profile, aiding in capturing new information during conversations.

## Utilization and Benefits

* **Contextual Agent Support**: Immediate access to key contact details enhances personalized interactions.
* **Bot Personalization and Logic**:
  * **Dynamic Responses**: Bots personalize messages using contact attributes.
  * **Conditional Flows**: Bot scenarios can change based on attribute values.
  * **Data Collection**: Bots save user responses as updated attributes.

The Contact Information & Attributes panel is a powerful tool for managing and leveraging contact-specific data, enhancing agent efficiency, bot personalization, and sales processes by keeping information readily accessible.


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