# FAQs

<details>

<summary><strong>How do I start a new conversation?</strong></summary>

Conversations can be initiated manually through the dashboard or automatically triggered via workflow rules and chatbots.

</details>

<details>

<summary>C<strong>an I view the conversation history?</strong></summary>

Yes, BizMagnets retains conversation history, so your team can access previous interactions for context and improved customer support.

</details>

<details>

<summary><strong>What is the Sales Inbox in BizMagnets?</strong></summary>

The Sales Inbox is a centralized hub for managing incoming sales inquiries, consolidating leads and messages from various channels so your team can quickly follow up with potential customers.

</details>

<details>

<summary><strong>How do I manage leads in the Sales Inbox?</strong></summary>

You can tag, assign, and prioritize leads within the Sales Inbox. The platform also provides filters and search options to quickly locate specific conversations or contacts.

</details>

<details>

<summary><strong>What is the Support Inbox in BizMagnets?</strong></summary>

The Support Inbox is a dedicated interface designed for managing customer support queries, ensuring that all issues are tracked and resolved efficiently by your support team.

</details>

<details>

<summary><strong>How do I assign support tickets in the Support Inbox?</strong></summary>

Support tickets can be manually assigned to specific team members or automatically routed based on predefined rules, ensuring that every query receives prompt attention.

</details>

<details>

<summary>C<strong>an I view the history of a support conversation?</strong></summary>

Yes, the Support Inbox maintains a complete history of all interactions, which helps your support team gain context and provide consistent, informed responses.

</details>


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