> For the complete documentation index, see [llms.txt](https://docs.bizmagnets.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bizmagnets.ai/ticketing.md).

# TICKETING

- [BizMagnets Ticketing](https://docs.bizmagnets.ai/ticketing/bizmagnets-ticketing.md): Ticketing in BizMagnets involves managing customer queries or issues directly through WhatsApp, enabling businesses to provide efficient and seamless customer support.
- [Ticket Fields](https://docs.bizmagnets.ai/ticketing/ticket-fields.md): Ticket Fields in BizMagnets refer to the customizable fields that capture specific information for each support ticket.
- [Ticket Creation](https://docs.bizmagnets.ai/ticketing/ticket-creation.md): Streamline your customer support and never miss a query with BizMagnets' Ticketing system.
- [SLA Reports](https://docs.bizmagnets.ai/ticketing/sla-reports.md): SLA Policy (Service Level Agreement Policy) ensures timely resolution of customer queries or issues by setting predefined response and resolution timelines based on ticket priority or type.
- [Configuration](https://docs.bizmagnets.ai/ticketing/configuration.md): The Ticketing Configuration section in BizMagnets allows you to streamline ticket management and automate the assignment process for better efficiency.
- [FAQs](https://docs.bizmagnets.ai/ticketing/faqs.md): Here are some frequently asked questions (FAQs) regarding the ticketing system in BizMagnets