# Migration

## **Migration from Other BSPs** to BizMagnets

If you are currently using a different Business Service Provider (BSP) for your WhatsApp Business Account, migrating to BizMagnets may require some additional steps. The exact process will depend on the BSP you are transitioning from.

The migration process involves 3 main assets:

| A source WABA                                                  | A phone number                    | A destination WABA      |
| -------------------------------------------------------------- | --------------------------------- | ----------------------- |
| The account to which the phone number is currently registered. | The number that will be migrated. | Your BizMagnets Account |

Number migration will be initiated by us (BizMagnets team). 

### **Step 1: Disable Two-Step Authentication** <a href="#step-1--disable-two-step-verification" id="step-1--disable-two-step-verification"></a>

Before you can initiate the migration process, it is essential to disable two-step verification for the associated phone number. <br>

<figure><img src="/files/GXXKpfe9WVl8fpmFgwWx" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Disable 2FA directly from WhatsApp Business Manager > Phone Numbers > Configurations > Two-step confirmation: There will be an option to disable. If you see the option to Enable, it means you haven't enabled the Two-Step Authentication for your WhatsApp Number.
{% endhint %}

### **Step 2: Inform your Product Specialist**

Inform the ***Product Specialist*** connected with you and fill the [migration form](https://hub.360dialog.com/lp/migrate/iDtgTpPA) and follow the process. If you have any doubt within the form, feel free to reach out to your Product Specialist.

### **Step 3: Re-Enable Two-Step Authentication**

After migrating to BizMagnets, enable two-step authentication again in order to keep your account secure and retain OBA status.

{% hint style="info" %}
Enable 2FA from WhatsApp Business Manager > Phone Numbers > Configurations > Two-step confirmation: There will be an option to enable.
{% endhint %}

## **Migrating from WhatsApp Business API to WhatsApp Business/Personal**

Before deleting a phone number from the WhatsApp Business API, ensure that the following criteria are met:

* All outstanding dues are cleared.
* The phone number cannot be removed if the associated business has sent more than 1,000 messages using that number in the last 30 days.

To request the deletion of a phone number, please contact the support team.&#x20;


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