Webhook
Webhook integration enables instant data transmission to external platforms, ensuring seamless synchronization and automated workflows.
Simply set up your target URL, authenticate with a secure token, and select the events you want to monitor—BizMagnets will handle the rest.
Effortlessly connect your systems by configuring:
Request URL – Your designated endpoint to receive real-time data and event notifications from BizMagnets.
Secret Token – Secure authentication to verify incoming webhook requests.
HTTP Headers – Custom headers for additional security and metadata.
Event Selection – Choose specific triggers to automate workflows.
Create a New Webhook Integration
Navigate to Settings from the left navigation panel. Select 'Webhook' from the menu options.
Click the '+ Add' button. This will open the webhook configuration interface.
Enter your Request URL where BizMagnets should deliver webhook notifications.
Enter the Secret to verify incoming webhook requests.
Choose from a variety of Events for which notifications will be triggered.
Webhook Events
Users can select from the following categories of events:
Contact
Contact created
Triggered when a new contact is created.
Contact updated
Triggered when an existing contact is updated.
Ticket
Ticket created
Triggered when a new ticket is created.
Ticket updated
Triggered when an existing ticket is updated.
Conversation
Conversation created
Triggered when a new conversation is created.
Conversation updated
Triggered when an existing conversation is updated.
Message received
Triggered when a new message is received.
Configure additional HTTP Headers if required by your receiving system.
Click 'Create Webhook' after entering all the necessary details.
Webhook Logs
BizMagnets webhook logs provide comprehensive tracking and monitoring of all webhook activities, giving you complete visibility into event triggers and delivery statuses.
Log Details Breakdown
Log ID: Unique identifier for each webhook entry, enabling easy tracking and auditing.
Event: Specifies the triggered event type (e.g., Payment Processed, Support Ticket Created).
Timestamp: Date and time when the event occurred, ensuring chronological tracking.
Status: Indicates delivery success or failure (e.g., Success, Failed, Pending).
Payload: Contains all transmitted data, including customer details, transaction info, and event metadata.
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