Dashboard

Track metrics such as open and resolved conversations, interactions via web and WhatsApp, message types, new contacts, and bot-initiated interactions.

Overview

Get a comprehensive view of your conversations with estimated data. This feature offers valuable insights into your conversations, including open and resolved conversation stats, categorization by platform (web or WhatsApp), message types, new contacts, and bot-initiated activities. The accompanying graph provides a visual representation of bot-handled conversations, newly created conversations, and message status over the selected period.

WhatsApp Metrics Overview

• New Conversations: The number of new conversations added within the stipulated days.

• Pending Conversations: These are ongoing conversations that require further action or response and are awaiting resolution.

• Qualified Conversations: Refers to conversations that have been evaluated and deemed important or actionable, typically for lead generation, sales, or support.

• Active Conversations: The current number of ongoing, active conversations.

• Business Initiated: The number of conversations initiated by your business via WhatsApp.

• WhatsApp Template msgs: The total number of WhatsApp template messages sent.

• Marketing: Includes interactions focused on promotional activities, product announcements, or campaigns initiated to engage customers.

• Authentication: Conversations that involve user verification processes, such as two-factor authentication or security checks.

• Utility: Messages centered around transactional or service-based communication, such as order updates, payment confirmations, or notifications.

• User Initiated: The count of conversations started by users on WhatsApp.