List Option
Explore a detailed array of up to 10 options on our website, designed to streamline your customer interactions consistently.
Last updated
Explore a detailed array of up to 10 options on our website, designed to streamline your customer interactions consistently.
Last updated
This Card offers a selection of up to 10 options, facilitating user choice and enhancing interactions with your business in a clear and uniform way.
Here are some examples of how you can utilize List Messages in different industry scenarios:
| Industry | Scenario - 1 | Scenario - 2 |
|---|---|---|
Education | Course Information:
| Admissions:
|
HealthCare | Appointment Services:
| Health Information:
|
Travel | Flight Information:
| Hotel Booking:
|
Real Estate | Property Search:
| Mortgage Services:
|
E-Commerce | Product Catalog:
| Order Management:
|
The Ask List Option Message Node has 6 fields - Header, Question Text, Footer, Button Name, Options Type, Attempt, Validation Error Message, Action on Invalid Response, and Variables.
You could use text such as "Start Your Journey with Our Customer Service" or "Frequently Asked Questions on Our Products and Services."
"Welcome! Navigate through our comprehensive FAQs to assist yourself. Choose an option that best suits your needs." This format allows endless possibilities for engaging and guiding your customers effectively.
The text here can be formatted as Bold, Italic, or Strikethrough using the provided options. To make text Bold, wrap it with asterisks (*), for Italic use underscores (_), and for Strikethrough, use tildes (~).
Utilize this section to append extra details related to the message, like your organization’s contact information or a brief tagline. An example used here is "XYZ Retail Group." Customize the content to suit your preferences.
Choose from Static or Dynamic Options for your buttons.
Static Options remain constant, while Dynamic Options are updated dynamically, pulling data from your database through an API call if needed.
You may include up to 10 buttons, which can be arranged into various sections as required.
Below is the example of how you can add the Static Options.
For the Dynamic Options in the Ask List Option, there are three fields you need to fill: Variable to iterate, Path to ID, and Path to Title.
Variable to iterate: Enter the name of the array here.
Path to ID: Provide the path from your internal database within curly brackets.
Path to Title: Enter the title in curly brackets, for example, {{first_name}}.
Please note:
If multiple options are included within the same section, it can be sent without a section name.
If there is more than one section, then a section header is required to create the card.
Attempt: Specify the number of times you would like to repeat the question to your customers if they provide an incorrect or unexpected response.
Action on Invalid Response: This setting determines what action to take when a customer provides an invalid response. You can choose to End the Flow or Skip the question.
Validation Error Message: This message is displayed to customers when they provide an invalid response. For example, if the customer doesn't respond with one of the given options, you might send a message like "Please choose from the above options" or "Select one of the listed options."
You can create new variables or use existing ones to store the responses from your customers. If you're creating variables for the first time, simply type the variable's name in the box; you will be prompted to create the variable by clicking on "Create 'Variable Name'" as shown in the screenshot below.
After setting all the required fields and click SAVE.
