# Reschedule Flow

## Overview

It simplifies the process of managing appointments while ensuring efficient communication with customers.

<figure><img src="https://789614814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvCr7uCTpZRGEF8A48OOJ%2Fuploads%2F92sDxtcC0k1B8z3QCA5F%2FScreenshot%202025-09-19%20163025.png?alt=media&#x26;token=9c751770-d3e6-4d3d-bee2-d18cddea93c1" alt=""><figcaption></figcaption></figure>

Enter the body message and button text for the flow card. &#x20;

### Members

Select either Static members or Dynamic member.&#x20;

**Static member:** A member is manually assigned.

**Dynamic member:** Amember assigned based on conditions.&#x20;

<figure><img src="https://789614814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvCr7uCTpZRGEF8A48OOJ%2Fuploads%2F6onMAb8DvmsO6CORW1EG%2FScreenshot%202025-05-20%20194446.png?alt=media&#x26;token=3ba19e52-2283-4766-a6f4-db5d107bbaae" alt=""><figcaption></figcaption></figure>

### Advanced Settings <a href="#advanced-settings" id="advanced-settings"></a>

**Attempt:** Specify the number of times you would like to repeat the question to your customers if they provide an incorrect or unexpected response.

**Action on Invalid Response:** This setting determines what action to take when a customer provides an invalid response. You can choose to End the Flow or Skip the question.

**Validation Error Message:** This message is displayed to customers when they provide an invalid response. For example, if the customer doesn't respond with one of the given options, you might send a message like "Please choose from the above options" or "Select one of the listed options."

<figure><img src="https://789614814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvCr7uCTpZRGEF8A48OOJ%2Fuploads%2FkO000Ziyfv3zo69BwHHz%2FScreenshot%202025-05-20%20194758.png?alt=media&#x26;token=39c0fd29-c34d-4a3b-8ea6-eb47c2e0900e" alt=""><figcaption></figcaption></figure>

### Variables

This variable is an object that stores key appointment details, including:

* **Date**
* **From Time**
* **To Time**
* **Name** (of the person or service associated with the appointment)

These values can be dynamically used within the flow for processing, confirmation messages, or backend integrations.

<figure><img src="https://789614814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvCr7uCTpZRGEF8A48OOJ%2Fuploads%2FejdQ882axOYDHt6sshT7%2FScreenshot%202025-05-20%20195053.png?alt=media&#x26;token=ef59ac8f-cdf1-4243-aad2-2d40e437eba5" alt=""><figcaption></figcaption></figure>

Click **Save** after entering all the details.


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