Reschedule Flow

The Appointment Reschedule Flow card allows users to conveniently modify existing appointments directly within a WhatsApp conversation, enhancing user experience and reducing manual effort.

Overview

It simplifies the process of managing appointments while ensuring efficient communication with customers.

Enter the body message and button text for the flow card.

Members

Select either Static members or Dynamic member.

Static member: A member is manually assigned.

Dynamic member: Amember assigned based on conditions.

Advanced Settings

Attempt: Specify the number of times you would like to repeat the question to your customers if they provide an incorrect or unexpected response.

Action on Invalid Response: This setting determines what action to take when a customer provides an invalid response. You can choose to End the Flow or Skip the question.

Validation Error Message: This message is displayed to customers when they provide an invalid response. For example, if the customer doesn't respond with one of the given options, you might send a message like "Please choose from the above options" or "Select one of the listed options."

Variables

This variable is an object that stores key appointment details, including:

• Date

• From Time

• To Time

• Name (of the person or service associated with the appointment)

These values can be dynamically used within the flow for processing, confirmation messages, or backend integrations.

Click Save after entering all the details.