Teams

The Teams feature in BizMagnets allows you to manage and assign conversations to different groups or teams within your organization.

Teams in BizMagnets

This can help streamline your customer service processes and ensure that inquiries are handled by the appropriate personnel. Create teams based on your business needs. For example, you might have teams for customer support, sales, technical assistance, and more.

Add team members to each team. Ensure that each member has the necessary permissions and access to handle the conversations assigned to their team.

Creating a New Team

1. Go to Settings, click on Members, and navigate to the 'Teams' tab.

2. Click on '+ Add Team' to create a new team.

1. Enter the necessary details such as the team name, description, selected team members, and the WhatsApp channel.

2. Select the 'Assignment Rule' which automatically distributes incoming chats to agents based on predefined logic.

• Round Robin: Automatically distributes incoming chats equally among available members.

• Unassign Assignment: Automatically unassigns chats if an agent doesn’t respond within a set time.

1. Click 'Create' after filling in the details.

Benefits of Using Teams in WhatsApp API

• Improved Efficiency: Streamlines the handling of conversations by routing them to the appropriate team, reducing response times and improving customer satisfaction.

• Enhanced Organization: Keeps conversations organized by team, making it easier to manage and track interactions.

• Scalability: As your business grows, easily add new teams and members to handle increasing volumes of conversations.

By effectively utilizing the Teams feature in the WhatsApp API, you can ensure that customer inquiries are managed efficiently and professionally, leading to better service and customer satisfaction.