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  • Welcome to BizMagnets
  • SET-UP BIZMAGNETS ACCOUNT
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    • Requirements to get started with your own number
    • Activate WhatsApp Business API on your own number
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    • Creating WhatsApp Channel
    • Meta Business Verification
    • Required Documents for Facebook Business Verification
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    • Display Name
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      • Connect Your System with the WhatsApp Chat Bot Using API
      • Send Your WhatsApp Data to Zoho CRM Using Chatbot
      • Send Payment Links via WhatsApp Chatbot Using Razorpay Integration
      • Connect WhatsApp and Google Sheets to Collect Responses
      • Connect Shopify and WhatsApp to Collect Orders via Chatbot
      • Send your WhatsApp data to Sangam CRM using Chatbot
      • Send your WhatsApp data to WooCommerce using Chatbot
      • Connect ChatGPT with WhatsApp in BizMagnets Chatbot
      • Send Your WhatsApp Data to Zoho Bigin Using Chatbot
      • Send Your WhatsApp Data to HubSpot Using Chatbot
      • Send Payment Links via WhatsApp Chatbot Using Cashfree Integration
      • Send Payment Links via WhatsApp Chatbot with Telr Integration
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  • WHATSAPP OTP
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  • API DOCUMENTS
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    • Untitled
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  • ADDITIONAL DETAILS
    • Members
      • Teams
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      • FAQs
    • Exploring Message Delivery Challenges on WhatsApp
    • New Per-user Messaging Limits on WhatsApp
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  • Group 1
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  • Teams in BizMagnets
  • Creating a New Team
  • Benefits of Using Teams in WhatsApp API
  1. ADDITIONAL DETAILS
  2. Members

Teams

The Teams feature in BizMagnets allows you to manage and assign conversations to different groups or teams within your organization.

PreviousMembersNextRoles

Last updated 1 month ago

Teams in BizMagnets

This can help streamline your customer service processes and ensure that inquiries are handled by the appropriate personnel. Create teams based on your business needs. For example, you might have teams for customer support, sales, technical assistance, and more.

Add team members to each team. Ensure that each member has the necessary permissions and access to handle the conversations assigned to their team.

Creating a New Team

  1. Go to Settings, click on Members, and navigate to the 'Teams' tab.

  2. Click on '+ Add Team' to create a new team.

  1. Enter the necessary details such as the team name, description, selected team members, and the WhatsApp channel.

  2. Select the 'Assignment Rule' which automatically distributes incoming chats to agents based on predefined logic.

  • Round Robin: Automatically distributes incoming chats equally among available members.

  • Unassign Assignment: Automatically unassigns chats if an agent doesn’t respond within a set time.

  1. Click 'Create' after filling in the details.

Benefits of Using Teams in WhatsApp API

  • Improved Efficiency: Streamlines the handling of conversations by routing them to the appropriate team, reducing response times and improving customer satisfaction.

  • Enhanced Organization: Keeps conversations organized by team, making it easier to manage and track interactions.

  • Scalability: As your business grows, easily add new teams and members to handle increasing volumes of conversations.

By effectively utilizing the Teams feature in the WhatsApp API, you can ensure that customer inquiries are managed efficiently and professionally, leading to better service and customer satisfaction.