Ticket Fields
Ticket Fields in BizMagnets refer to the customizable fields that capture specific information for each support ticket.
Last updated
Ticket Fields in BizMagnets refer to the customizable fields that capture specific information for each support ticket.
Last updated
These fields help you structure, categorize, and manage tickets effectively by collecting relevant details during ticket creation or updates
These are the standard fields that are pre-configured in BizMagnets. They typically include:
Subject: A brief title summarizing the ticket.
Description: A detailed explanation of the issue.
Priority: The urgency level of the ticket (e.g., Low, Medium, High, Urgent).
Status: The current state of the ticket (e.g., Open, Pending, Closed).
Assigned To: The team member or department handling the ticket.
