BizMagnets Docs
API DocsStatusVisit our websiteRaise Ticket
  • Welcome to BizMagnets
  • SET-UP BIZMAGNETS ACCOUNT
    • Create an account in BizMagnets
    • Requirements to get started with your own number
    • Activate WhatsApp Business API on your own number
    • Migration
  • WHATSAPP CHANNEL
    • Creating WhatsApp Channel
    • Meta Business Verification
    • Required Documents for Facebook Business Verification
    • Drive traffic to your WhatsApp number using Quick Links
    • Display Name
      • Display Name Rejection and Appeal
    • How to change your Display Name
    • Facebook Business Verification Grayed Out, Not Visible or Disabled
    • Messaging Limits & Quality Ratings
    • WhatsApp Business API Errors
    • Business Phone Numbers
    • Support with Meta
    • WhatsApp Chat Widget
    • Supported Media Types
    • Unsupported Messages
    • FAQs
  • BLUE TICK VERIFICATION
    • WhatsApp Blue Tick Verification
    • How to Apply for Blue Tick Verification?
    • What if Your Application Gets Rejected?
    • FAQs
  • Conversation
    • Initiate Conversation
    • Sales Inbox
  • Support Inbox
  • FAQs
  • Contacts
    • Add Contact
    • Export Contacts
    • Contact Deletion
    • Contact Management
    • Opt-in Management
    • Community
      • New Community
      • Existing Community
    • Companies
  • TEMPLATE
    • BizMagnets Template Messages
    • Template Categories
    • Create and Edit Template
    • Carousel Marketing Templates
    • Product Marketing Templates
    • Coupon Marketing Template
    • Limited Time Offer Templates
    • Order Details Template
    • Authentication Template
    • FAQs
  • BOT FLOWS
    • Things to Know Before Building Your First Bot
    • BizMagnets Chatbot
    • Chatbot Flows and Analytics
    • Creating Flow in BizMagnets
    • Send Card
      • Text
      • Media
      • Template
      • CTA URL
      • Flow
      • Location
      • Payments
      • Voice
    • Ask Questions
      • Text
      • Button Option
      • List Option
      • Address
      • Flow
      • Keywords
      • Location
      • Current Location
      • Number
      • Mail
      • Date
      • Link
      • File
    • Logic
      • Condition
      • Delay
      • Variables
      • Switch
      • Jump To
      • Replace Text
      • Check Geofence
    • Integrations
      • Connect Your System with the WhatsApp Chat Bot Using API
      • Send Your WhatsApp Data to Zoho CRM Using Chatbot
      • Send Payment Links via WhatsApp Chatbot Using Razorpay Integration
      • Connect WhatsApp and Google Sheets to Collect Responses
      • Connect Shopify and WhatsApp to Collect Orders via Chatbot
      • Send your WhatsApp data to Sangam CRM using Chatbot
      • Send your WhatsApp data to WooCommerce using Chatbot
      • Connect ChatGPT with WhatsApp in BizMagnets Chatbot
      • Send Your WhatsApp Data to Zoho Bigin Using Chatbot
      • Send Your WhatsApp Data to HubSpot Using Chatbot
      • Send Payment Links via WhatsApp Chatbot Using Cashfree Integration
      • Send Payment Links via WhatsApp Chatbot with Telr Integration
    • Catalogue
      • Send Products
    • Actions
      • Assign Conversation
      • Set Tag
      • Remove Tag
      • Update Chat Status
      • Update Contact Fields
      • Trigger Sequence
      • Add Notes
    • Ticketing
      • Tickets
      • Create Ticket
      • Ticket Media
      • Get Tickets
    • Appointments
      • Appointment Flow
      • Appointment Confirmation
      • Set Members
    • Set Up Default Bot
    • Bot Management
    • FAQs
  • CAMPAIGN
    • BizMagnets Campaign
    • Campaign set up
    • Check and Test the Campaign
    • Campaign Analytics and Report
    • FAQs
  • WHATSAPP DRIP CAMPAIGN
    • Understanding Drip Marketing
    • Basics of Drip Campaign
    • Create New Drip Campaign
    • Drip Campaign Message Management
    • Campaign Management Options
    • Drip Campaign Analytics
    • FAQs
  • CTWA
    • CTWA in BizMagnets
    • Create your Ad Campaign
    • FAQs
  • INTEGRATION
    • E-commerce Platforms
      • Shopify
        • Workflows for Shopify
      • WooCommerce
        • Workflows for WooCommerce
      • WooCommerce Cart Abandonment Recovery
    • Shipping and Logistics
      • ShipRocket
        • ShipRocket Workflows
    • Payment Gateways
      • Razorpay
        • Razorpay Workflows
      • Cashfree
        • Workflows for Cashfree
      • Stripe
        • Stripe Workflows
    • Marketing and Engagement Platforms
      • Facebook Leads
        • Send Automated WhatsApp Messages to Facebook Leads
      • WebEngage
    • Additional Integrations
      • Zoho Books
        • Zoho Books Notifications
        • Workflow for Zoho Books
      • Generic Webhooks
        • Generic Webhook Workflows
        • Connect Wix Using Generic Webhook
        • Connect Zoho Desk Using Generic Webhook
        • Connect Your Google Form Using Generic Webhook
        • Connect Contact Form 7 Using Generic Webhook
      • Calendly
        • Workflows for Calendly
      • Pabbly
    • FAQs
  • APPOINTMENTS
    • BizMagnets Appointment
    • Appointment Booking
    • Appointment Template Configuration
    • FAQs
  • TICKETING
    • BizMagnets Ticketing
    • Ticket Fields
    • SLA Policies
    • Configuration
    • FAQs
  • Field Force Tracking
    • Field Force Tracking in BizMagnets
    • Add Geofence
    • Geofence Report
  • PRICING
    • Conversation Pricing
    • Message Credits
    • Billing & Subscriptions
  • COMMERCE
    • Facebook Catalogue
    • Orders
    • Payments
      • Sending Payment Links
      • Tracking Payments
      • FAQs
  • WHATSAPP OTP
    • WhatsApp OTP Configuration
    • OTP Authentication
  • API DOCUMENTS
    • Authentication
    • Channel
    • Untitled
    • API Docs
  • ADDITIONAL DETAILS
    • Members
      • Teams
      • Roles
      • FAQs
    • Exploring Message Delivery Challenges on WhatsApp
    • New Per-user Messaging Limits on WhatsApp
    • Automations
      • Chat Inbox Assignment
      • Chat Inbox Configuration
    • Quick Replies
    • Tags
    • API Keys
    • Biz Catalogues
    • Custom Fields
    • Frequently Asked Questions
  • ANALYTICS
    • Dashboard
    • Conversation Report
    • View Insights
    • Failed Messages
  • Group 1
    • Knowledge Base
Powered by GitBook
On this page
  • Generating Webhook URL in BizMagnets Account
  • Adding Webhook URL in Your Zoho Desk Account
  • Testing the Webhook in Your BizMagnets Account
  • WhatsApp Message Workflow – Ticket Creation Notification
  1. INTEGRATION
  2. Additional Integrations
  3. Generic Webhooks

Connect Zoho Desk Using Generic Webhook

When a customer submits a ticket on your support portal, they often don't receive a confirmation that their ticket has been received.

PreviousConnect Wix Using Generic WebhookNextConnect Your Google Form Using Generic Webhook

Last updated 6 months ago

BizMagnets' Generic Webhook Integration helps streamline your helpdesk process by sending custom notifications for actions like ticket submissions. Here's how you can set it up:

Generating Webhook URL in BizMagnets Account

  1. From your BizMagnets Dashboard, go to the Integration section on the left navigation panel. Under Available Integrations, find Generic Webhook and click on Connect.

  2. Give your integration a name, such as "Zoho Desk Integration."

  3. Choose the channel you want to use with Zoho Desk. The Webhook URL will be provided, which you'll use in the following steps.

Adding Webhook URL in Your Zoho Desk Account

  1. Log in to your Zoho Desk account and click on the Setup icon (⚙️) in the top bar. Under the Developer Space, select Webhooks.

Only agents with Webhooks permissions in their can create webhooks. If you don't have permission, ask an admin to grant it.

  1. On the Webhooks List page, click Add Your First Webhook or New Webhook.

On the New Webhook page, do the following:

  • Enter a name for the webhook.

  • Paste the Webhook URL from BizMagnets into the URL to Notify field.

  • Optionally, add a description for the webhook.

  • Under Choose Event, select the relevant module, event, and department details.

  1. Click Test Run to validate the Webhook URL, then click Save to complete the setup.

With these steps, you’ve successfully connected Zoho Desk with BizMagnets via Generic Webhook.

Testing the Webhook in Your BizMagnets Account

  1. Return to the BizMagnets tab to test the workflow you’ve created. Click on the Capture Webhook Response button.

  2. In Zoho Desk, create a test ticket to verify the integration:

    • Click on Quick Action and select Ticket.

    • Fill in the details such as Contact Name, Subject, and Status for the ticket.

    • Click Submit to finalize the ticket creation.

  3. After submitting the ticket, you’ll see the response captured in your BizMagnets account. This indicates that the webhook is functioning correctly.

  4. Click on the Update Configuration button in BizMagnets. This will redirect you to the Workflows section, where you can manage and refine your automated processes.

With these steps, you’ve successfully tested the Zoho Desk integration with BizMagnets.

WhatsApp Message Workflow – Ticket Creation Notification

  1. Click on "Create New Workflow" in your BizMagnets account. Enter the Webhook Name, such as "Create Ticket Notification."

  2. Choose the condition type as ALL. Three fields will appear: Comparator, Operator, and Value.

  3. Navigate to the Configuration section under the Generic Webhook Integration in BizMagnets. Scroll down to identify the Label containing the data for the MODULE-EVENT of the workflow created in Zoho Desk. For the MODULE-EVENT Ticket_Add, it is captured under the Label [0].eventType.

  4. Fill in the fields as follows:

    • Comparator: [0].eventType

    • Operator: Equal

    • Value: Ticket_Add

  5. Click on "Pick Template" to select the desired WhatsApp message template for ticket notifications. Map the variables within the template to the appropriate labels. To find the variables, return to the Configuration section under Generic Webhook Integration and review the Labels corresponding to the data you’ve defined in the Message Template.

When selecting the Label for a variable, such as the Recipient Name, the format will initially appear as {{body.[0].payload.contact.lastName}}. To align with the required format, simply remove the square brackets, resulting in: {{body.0.payload.contact.lastName}}.

  1. To update the Marketing Opt-In for contact details, click on "Action". Edit the Action Type to "Update Contact Marketing Opt-In Tags".

  2. Click on "Create Workflow" to complete the integration.

Once the integration is successful, you can monitor message delivery logs under the Generic Webhook Integration section.

Following these steps, your BizMagnets account will automatically send WhatsApp notifications whenever a new ticket is created in Zoho Desk.

For further details, explore more about .

profile
Zoho Webhooks