FAQs

Discover the secrets of Bot Management with our detailed FAQs. Learn how to effortlessly create, deploy, and optimize your chatbots.

Our in-depth FAQs cover every aspect of Bot Management, empowering you to build, launch, and refine your chatbots seamlessly.

Can I create multiple bot flows for different purposes?

Yes, BizMagnets allows you to create multiple bot flows tailored to specific scenarios, such as order confirmations, cart abandonment, customer support, and product recommendations. Each bot flow can be customized to suit your business needs.

How can I trigger a bot flow based on customer actions?

You can set up workflows in BizMagnets to trigger bot flows based on specific customer actions, such as submitting a form, responding to a WhatsApp message, or clicking a button. These triggers can be configured in the Workflow Settings.

Can bot flows be personalized for each customer?

Absolutely! BizMagnets allows you to map variables such as customer name, order details, or preferences to personalize bot messages and create a more engaging experience.

Is it possible to integrate bot flows with my existing CRM or ERP?

Yes, BizMagnets bot flows can be integrated with your CRM or ERP systems to automate workflows, update customer records, and streamline communication. Use the Connector Settings to set up these integrations.

What happens if a customer’s input doesn’t match any predefined bot responses?

You can configure a default fallback response in the bot flow to guide customers or connect them to a human agent for assistance. This ensures no customer interaction is left unresolved.

How do I set up triggers for my Bot Flows?

To set up triggers for your Bot Flows in BizMagnets, go to the "Triggers" section within the Bot Management tab. You can select a variety of trigger options, including specific user actions (e.g., clicking a button, submitting a form, or typing a keyword). Once a trigger is set, the corresponding Bot Flow will be activated based on the user’s input or behavior.

How do I monitor and analyze the performance of my Bot Flows?

In BizMagnets, you can track and analyze the performance of your Bot Flows using the Analytics section. Here, you’ll find key metrics like engagement rates, drop-off points, and response times. Additionally, you can view detailed session logs for each Bot Flow to identify areas for improvement and optimize the conversation flow for better user engagement.

How do I manage multiple Bot Flows for different customer segments?

BizMagnets offers the ability to create and manage multiple Bot Flows tailored to different customer segments. In the Bot Management section, you can define specific criteria (such as user demographics or past interactions) to trigger the appropriate Bot Flow. This segmentation ensures that your messaging is relevant and personalized for each audience, improving user satisfaction and conversion rates.

Can I add multimedia elements (images, videos, files) to my Bot Flows?

Yes, BizMagnets allows you to enrich your Bot Flows with multimedia elements. You can add images, videos, files, and even audio clips at any stage of the conversation. This helps keep the interaction engaging and informative. For example, you can send a product image when a user asks about an item or include a video tutorial in response to a customer query.

What is the session timeout in a Bot flow?

The session timeout is the amount of time your bot will wait for a response from the user before closing the conversation. You can set a timeout message to notify the user, and define actions to be taken when the session ends without receiving any input from the user. Please note, the timeout duration is only inputted in minutes.

Can I deploy two bots at the same time?

No, you cannot deploy two bots simultaneously. However, you can create a bot that handles specific broadcasts or use cases individually, tailoring each to your needs.

Can I duplicate a Bot flow and customize it for a new purpose?

Yes, you can duplicate a flow and customize the pre-filled cards to create a new Bot flow. This feature helps you replicate existing workflows quickly and modify them to suit new requirements, saving you time when building out additional bots.

Can I store user responses in variables within the Bot flow?

Yes, you can store user replies in variables for every Ask Card in your Bot flow. There are two types of variables available:

• Pre-existing data variables: These variables are linked to customer contact information or field collection metrics (e.g., {{contact.name}}).

• Acquired data variables: These variables are responses collected from the user during the bot conversation (e.g., {{response.email}}). These can only be used when gathering data in the Bot's flow.