Initiate Conversation
Last updated
Last updated
You can start chatting with a customer in BizMagnets if their contact is already added, or you can add their contact first and then send them a WhatsApp Template message.
WhatsApp allows you to send only pre-approved template messages to initiate a conversation with a customer.
To start a chat with a saved contact, follow the below steps.
Go to "Sales Inbox" from the dashboard.
Click to select the contact you wish to start a conversation with. After selecting the contact, the chat window will open.
You need to create your message templates to initiate the conversation. These templates must be pre-approved by Meta.
You can create a new contact by clicking on "Add New Contact" and then start the conversation by sending the template message.
If you wish to send a text to a specific contact while browsing through your contacts in BizMagnets, you can do so by clicking on the "send' icon as shown in the below image.
You can immediately reply when a customer messages you, allowing you to engage in a chat conversation for next 24 hours.
