Initiate Conversation

Initiate Conversation BizMagnets allows businesses to start a chat with users outside the 24-hour window, enabling proactive engagement for notifications, alerts, or support.

You can start chatting with a customer in BizMagnets if their contact is already added, or you can add their contact first and then send them a WhatsApp Template message.

WhatsApp allows you to send only pre-approved template messages to initiate a conversation with a customer.

Start Chat with Saved Contact in BizMagnets Conversations

To start a chat with a saved contact, follow the below steps.

1. Go to 'Inbox' from the dashboard.

2. Click to select the contact you wish to start a conversation with. After selecting the contact, the chat window will open.

1. You need to create your message templates to initiate the conversation. These templates must be pre-approved by Meta.

Start Chat with Unsaved Contact in BizMagnets Conversations

You can create a new contact by clicking on "Add New Contact" and then start the conversation by sending the template message.

Send a Text to a BizMagnets Contact Individually

If you wish to send a text to a specific contact while browsing through your contacts in BizMagnets, you can do so by clicking on the "send' icon as shown in the below image.

Replying to a customer's message

You can immediately reply when a customer messages you, allowing you to engage in a chat conversation for next 24 hours.