# Initiate Conversation

You can start chatting with a customer in BizMagnets if their contact is already added, or you can add their contact first and then send them a WhatsApp Template message.

{% hint style="info" %}
WhatsApp allows you to send only pre-approved template messages to initiate a conversation with a customer. 
{% endhint %}

## Start Chat with Saved Contact in BizMagnets Conversations

To start a chat with a saved contact, follow the below steps.

1. Go to **'Inbox'** from the dashboard.
2. Click to select the contact you wish to start a conversation with. After selecting the contact, the chat window will open. 

<figure><img src="https://789614814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvCr7uCTpZRGEF8A48OOJ%2Fuploads%2FP4yf2TwaWpY8pmUPSONB%2FScreenshot%202025-09-04%20160813.png?alt=media&#x26;token=a1b8fbf6-6719-46eb-8d0a-9d66a9745b93" alt=""><figcaption></figcaption></figure>

3. You need to create your message [templates](https://docs.bizmagnets.ai/template) to initiate the conversation. These templates must be pre-approved by Meta.

<figure><img src="https://789614814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvCr7uCTpZRGEF8A48OOJ%2Fuploads%2F6MThI48fjdRznlYR5OjY%2FScreenshot%202024-03-21%20155119.png?alt=media&#x26;token=ab999a91-9b73-4ae9-bb01-87ad52067d5b" alt=""><figcaption></figcaption></figure>

## Start Chat with Unsaved Contact in BizMagnets Conversations

You can create a [new contact](https://docs.bizmagnets.ai/contacts/add-contact) by clicking on "Add New Contact" and then start the conversation by sending the template message.

<figure><img src="https://789614814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvCr7uCTpZRGEF8A48OOJ%2Fuploads%2FmJ6sRhwMIeywrrAXzJ4k%2FScreenshot%202024-03-23%20145244.png?alt=media&#x26;token=7a9f2b25-1956-4e2d-89e6-a555b2e21597" alt=""><figcaption></figcaption></figure>

## Send a Text to a BizMagnets Contact Individually

If you wish to send a text to a specific contact while browsing through your contacts in BizMagnets, you can do so by clicking on the "send' icon as shown in the below image.

<figure><img src="https://789614814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvCr7uCTpZRGEF8A48OOJ%2Fuploads%2FvUOt6ba0nsm81mS1Zu8i%2FSending%20message.png?alt=media&#x26;token=7819d5e0-f4fb-4710-b77a-b635e8ba5183" alt=""><figcaption></figcaption></figure>

## Replying to a customer's message&#x20;

You can immediately reply when a customer messages you, allowing you to engage in a chat conversation for next 24 hours.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
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```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.