Members
The 'Members' feature in BizMagnets allows businesses to manage and assign roles to different team members who interact with customers via WhatsApp.
Last updated
The 'Members' feature in BizMagnets allows businesses to manage and assign roles to different team members who interact with customers via WhatsApp.
Last updated
These members are part of the team that handles various aspects of communication, such as customer support, sales, and technical assistance. The feature allows businesses to organize, assign, and manage their team members effectively, ensuring that each customer inquiry is handled by the most appropriate person.
In BizMagnets, members typically have specific responsibilities to ensure the smooth functioning and success of the organization. These may include:
Collaboration and Communication: Actively participating in team discussions, sharing ideas, and ensuring clear communication to achieve collective goals.
Task Execution: Taking ownership of assigned tasks, meeting deadlines, and contributing to projects with a focus on quality and efficiency.
Innovation and Problem-Solving: Bringing creative solutions to challenges and staying updated with industry trends to drive growth.
Accountability: Being responsible for individual and team outcomes, maintaining transparency, and adhering to organizational values and policies.
The exact responsibilities may vary based on the member's role and the organization's structure.
Navigate to 'Members' from the dashboard under Settings.
Click on '+ Add New Member' in the top right corner.
Enter the necessary details such as name, mobile number, and email. Select the role and channels by clicking the dropdown options.
After entering the details, click on 'Add Member'.
Efficient Workflow: Streamlines the assignment of tasks and conversations, ensuring that customer queries are handled by the right person.
Personalized Support: Improves customer experience by ensuring they are connected with the team member best suited to address their needs.
Better Management: Provides clear oversight of team activities and customer interactions, making it easier to manage and optimize your support operations.
