# Create Ticket

This can be integrated with your CRM or helpdesk system, allowing for seamless ticket creation and management.

<figure><img src="https://789614814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvCr7uCTpZRGEF8A48OOJ%2Fuploads%2FfNqzUHn19FYniPGvOx3u%2FScreenshot%202025-09-19%20162043.png?alt=media&#x26;token=33217ed2-36b2-491f-ad98-ec002c7af233" alt=""><figcaption></figcaption></figure>

## Steps to Create a Ticket:

1. In the bot flow builder, select the option to create a new card and choose the Create Ticket Card from the available actions.
2. Provide a short description or subject for your issue.&#x20;

<figure><img src="https://789614814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvCr7uCTpZRGEF8A48OOJ%2Fuploads%2FCMXbFiKHh4E3yxcMVMXe%2FScreenshot%202024-10-17%20145138.png?alt=media&#x26;token=330a61ef-7e36-4efb-b4e1-cb1e2e045a7a" alt=""><figcaption></figcaption></figure>

3. Select the urgency level of the issue (Urgent, High, Medium, Low).

<figure><img src="https://789614814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvCr7uCTpZRGEF8A48OOJ%2Fuploads%2FcaraT9WR98qdRR8oQhGY%2FScreenshot%202024-10-17%20145212.png?alt=media&#x26;token=e0900523-ba6d-4659-8dc7-fb46400a739a" alt=""><figcaption></figcaption></figure>

4. Select the category or type of the issue (e.g., Question, Defect, Bug, Task).&#x20;

<figure><img src="https://789614814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvCr7uCTpZRGEF8A48OOJ%2Fuploads%2F8d4OIFiKkezQhi9mLfS4%2FScreenshot%202024-10-17%20145230.png?alt=media&#x26;token=af8df116-d441-4815-801b-9688e5c2f57c" alt=""><figcaption></figcaption></figure>

5. Enter the detailed explanation of the issue.&#x20;

<figure><img src="https://789614814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvCr7uCTpZRGEF8A48OOJ%2Fuploads%2FL19SdZ4PwCF91ZyTx4hd%2FScreenshot%202024-10-17%20145245.png?alt=media&#x26;token=45ce120e-75ab-4b58-9309-7019b9698174" alt=""><figcaption></figcaption></figure>

6. Select the team which you would like to assign this ticket to.&#x20;

<figure><img src="https://789614814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvCr7uCTpZRGEF8A48OOJ%2Fuploads%2Fe8UTet6lmcKpfCrsg4eC%2FScreenshot%202024-10-17%20145908.png?alt=media&#x26;token=098c4e7d-0f0b-4637-b6f0-4184302b2a12" alt=""><figcaption></figcaption></figure>

7. Add any additional data that needs to be stored for the ticket (e.g., customer ID, order number).

<figure><img src="https://789614814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvCr7uCTpZRGEF8A48OOJ%2Fuploads%2FtoOHRfDT6ovDWMuN4J2i%2FScreenshot%202024-10-17%20145924.png?alt=media&#x26;token=145db51c-b915-43a2-b3b1-7b9961b7abb4" alt=""><figcaption></figcaption></figure>

8. Once you have set all the fields required and click on 'Save'**.**

## Benefits of Creating a Ticket

* **Efficient Issue Tracking**: Customers can raise issues directly through WhatsApp, and tickets are logged instantly.
* **Automation**: Reduces manual workload for support teams by automating ticket creation and status updates.
* **Seamless Communication**: Customers can stay informed about their ticket status without leaving the WhatsApp chat.
* **Improved Customer Satisfaction**: Real-time updates and easy issue reporting lead to better customer experience.

By integrating Ticket Creation in BizMagnets, businesses can streamline their support process and ensure efficient resolution of customer inquiries and issues.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.bizmagnets.ai/bot-flows/ticketing/create-ticket.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.