Create Ticket

To Create a Ticket in BizMagnets, you can automate the process of logging customer service issues or requests directly through WhatsApp.

This can be integrated with your CRM or helpdesk system, allowing for seamless ticket creation and management.

Steps to Create a Ticket:

1. In the bot flow builder, select the option to create a new card and choose the Create Ticket Card from the available actions.

2. Provide a short description or subject for your issue.

1. Select the urgency level of the issue (Urgent, High, Medium, Low).

1. Select the category or type of the issue (e.g., Question, Defect, Bug, Task).

1. Enter the detailed explanation of the issue.

1. Select the team which you would like to assign this ticket to.

1. Add any additional data that needs to be stored for the ticket (e.g., customer ID, order number).

1. Once you have set all the fields required and click on 'Save'.

Benefits of Creating a Ticket

• Efficient Issue Tracking: Customers can raise issues directly through WhatsApp, and tickets are logged instantly.

• Automation: Reduces manual workload for support teams by automating ticket creation and status updates.

• Seamless Communication: Customers can stay informed about their ticket status without leaving the WhatsApp chat.

• Improved Customer Satisfaction: Real-time updates and easy issue reporting lead to better customer experience.

By integrating Ticket Creation in BizMagnets, businesses can streamline their support process and ensure efficient resolution of customer inquiries and issues.