# Switch

Let’s understand how we can use the Switch Card in BizMagnets with the help of an example use case: Customer Support Chat-bot.

The chat-bot's goal is to assist customers in resolving their issues based on their specific needs.

The conversation begins with the chat-bot greeting the user and asking for their issue details. The chat-bot prompts the user with a question like, "What issue are you experiencing?"

We want to evaluate the type of issue and determine the appropriate action after capturing the user’s response. 

<figure><img src="https://789614814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvCr7uCTpZRGEF8A48OOJ%2Fuploads%2FOqE1eqDGsPg3WHUbzkWl%2FScreenshot%202025-09-18%20160057.png?alt=media&#x26;token=0b4d0c7d-c19b-40de-aefa-f194e131b16b" alt=""><figcaption></figcaption></figure>

You can create different journeys for the keywords you choose. There will be a default keyword that gets triggered when the switch card is unable to capture the user's response according to the provided conditions.