> For the complete documentation index, see [llms.txt](https://docs.bizmagnets.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bizmagnets.ai/bot-flows/logic/switch.md).

# Switch

Let’s understand how we can use the Switch Card in BizMagnets with the help of an example use case: Customer Support Chat-bot.

The chat-bot's goal is to assist customers in resolving their issues based on their specific needs.

The conversation begins with the chat-bot greeting the user and asking for their issue details. The chat-bot prompts the user with a question like, "What issue are you experiencing?"

We want to evaluate the type of issue and determine the appropriate action after capturing the user’s response. 

<figure><img src="/files/tbVgLkBCgRjHXzNU97La" alt=""><figcaption></figcaption></figure>

You can create different journeys for the keywords you choose. There will be a default keyword that gets triggered when the switch card is unable to capture the user's response according to the provided conditions.


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