# Switch

Let’s understand how we can use the Switch Card in BizMagnets with the help of an example use case: Customer Support Chat-bot.

The chat-bot's goal is to assist customers in resolving their issues based on their specific needs.

The conversation begins with the chat-bot greeting the user and asking for their issue details. The chat-bot prompts the user with a question like, "What issue are you experiencing?"

We want to evaluate the type of issue and determine the appropriate action after capturing the user’s response. 

<figure><img src="/files/tbVgLkBCgRjHXzNU97La" alt=""><figcaption></figcaption></figure>

You can create different journeys for the keywords you choose. There will be a default keyword that gets triggered when the switch card is unable to capture the user's response according to the provided conditions.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.bizmagnets.ai/bot-flows/logic/switch.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.