Switch

Discover how to enhance user interactions using the BizMagnets Switch Card through a Customer Support Chat-bot. Efficiently and effectively guide customers to resolve their issues.

Let’s understand how we can use the Switch Card in BizMagnets with the help of an example use case: Customer Support Chat-bot.

The chat-bot's goal is to assist customers in resolving their issues based on their specific needs.

The conversation begins with the chat-bot greeting the user and asking for their issue details. The chat-bot prompts the user with a question like, "What issue are you experiencing?"

We want to evaluate the type of issue and determine the appropriate action after capturing the user’s response.

You can create different journeys for the keywords you choose. There will be a default keyword that gets triggered when the switch card is unable to capture the user's response according to the provided conditions.