> For the complete documentation index, see [llms.txt](https://docs.bizmagnets.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bizmagnets.ai/bot-flows/creating-flow-in-bizmagnets.md).

# Creating Flow in BizMagnets

Follow the below steps to create a Chatbot Flow from scratch.

1. Navigate to 'Service Automation' and click on **'My Bots'** and select the bot to which you wish to add the flows.

<figure><img src="https://789614814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvCr7uCTpZRGEF8A48OOJ%2Fuploads%2Fe4sqECAyg1ittvWfmVl9%2FScreenshot%202025-09-15%20205005.png?alt=media&amp;token=a00fabd7-703d-4d84-ac42-5299685afa2e" alt=""><figcaption></figcaption></figure>

2. Select **'Create New Flow'** located in the upper right corner.  You'll be asked to input the Flow name, Flow Type and Keywords to trigger Bot Flows. After entering the necessary information, click on **'Add Flow'**.

<figure><img src="https://789614814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvCr7uCTpZRGEF8A48OOJ%2Fuploads%2FoIq0n4FzOMKim5N2ZfHY%2FScreenshot%202024-07-12%20150216.png?alt=media&amp;token=ea140af2-f119-4594-923f-333d07d80689" alt=""><figcaption></figcaption></figure>

## Flow Type

There are four types of Flows available in BizMagnets, each designed for specific use cases:

<figure><img src="https://789614814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvCr7uCTpZRGEF8A48OOJ%2Fuploads%2F6D0IANU2UiGiqHbhojdT%2FScreenshot%202025-06-03%20165956.png?alt=media&amp;token=0b16c2c0-a1ee-4ecf-9b6b-7fbe5c019424" alt=""><figcaption></figcaption></figure>

### 1. **Message Based**&#x20;

Ideal for creating flexible, conversational experiences that adapt based on user responses. Perfect for lead capture, support queries, or dynamic decision-making paths.

### 2. **Order Based**&#x20;

Best suited for scenarios that require a strict sequence of steps—such as form submissions, ticket creation, or data collection—ensuring process consistency and completeness.

### 3. **CTWA Based**&#x20;

Designed to trigger specific flows when users click on a Click-to-WhatsApp Ad. This flow type helps convert ad clicks into structured conversations, ideal for high-intent lead capture and instant engagement.

### 4. **WhatsApp Form Based**&#x20;

Used to build structured form experiences within WhatsApp using native Flow elements like text inputs, dropdowns, checkboxes, and date pickers. Ideal for appointment bookings, sign-ups, registrations, and feedback collection.

## Welcome Trigger in the Flow

A Welcome Trigger automatically starts the chat flow when a user initiates a conversation with your bot. It serves as the entry point, greeting users and guiding them to the next steps in the interaction.

### **Keywords to Trigger Bot Flows**

Keywords play a crucial role in triggering specific bot flows, enabling the bot to respond appropriately based on user input.

<figure><img src="https://789614814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvCr7uCTpZRGEF8A48OOJ%2Fuploads%2FjeSGlxp053lF5qZHvJDS%2FScreenshot%202024-07-12%20160653.png?alt=media&amp;token=a59f2788-8bad-414a-9967-f0ac111eaf0f" alt=""><figcaption></figcaption></figure>