Creating Flow in BizMagnets

Follow the below steps to create a Chatbot Flow from scratch

1. Click on 'My Bots' and select the bot to which you wish to add the flows.

1. Select 'Create New Flow' located in the upper right corner. You'll be asked to input the Flow name, Flow Type and Keywords to trigger Bot Flows. After entering the necessary information, click on 'Add Flow'.

Flow Type

There are four types of Flows available in BizMagnets, each designed for specific use cases:

1. Message Based

Ideal for creating flexible, conversational experiences that adapt based on user responses. Perfect for lead capture, support queries, or dynamic decision-making paths.

2. Order Based

Best suited for scenarios that require a strict sequence of steps—such as form submissions, ticket creation, or data collection—ensuring process consistency and completeness.

3. CTWA Based

Designed to trigger specific flows when users click on a Click-to-WhatsApp Ad. This flow type helps convert ad clicks into structured conversations, ideal for high-intent lead capture and instant engagement.

4. WhatsApp Form Based

Used to build structured form experiences within WhatsApp using native Flow elements like text inputs, dropdowns, checkboxes, and date pickers. Ideal for appointment bookings, sign-ups, registrations, and feedback collection.

Welcome Trigger in the Flow

A Welcome Trigger automatically starts the chat flow when a user initiates a conversation with your bot. It serves as the entry point, greeting users and guiding them to the next steps in the interaction.

Keywords to Trigger Bot Flows

Keywords play a crucial role in triggering specific bot flows, enabling the bot to respond appropriately based on user input.