BizMagnets Docs
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  • Welcome to BizMagnets
  • SET-UP BIZMAGNETS ACCOUNT
    • Create an account in BizMagnets
    • Requirements to get started with your own number
    • Activate WhatsApp Business API on your own number
    • Migration
  • WHATSAPP CHANNEL
    • Creating WhatsApp Channel
    • Meta Business Verification
    • Required Documents for Facebook Business Verification
    • Drive traffic to your WhatsApp number using Quick Links
    • Display Name
      • Display Name Rejection and Appeal
    • How to change your Display Name
    • Facebook Business Verification Grayed Out, Not Visible or Disabled
    • Messaging Limits & Quality Ratings
    • WhatsApp Business API Errors
    • Business Phone Numbers
    • Support with Meta
    • WhatsApp Chat Widget
    • Supported Media Types
    • Unsupported Messages
    • FAQs
  • BLUE TICK VERIFICATION
    • WhatsApp Blue Tick Verification
    • How to Apply for Blue Tick Verification?
    • What if Your Application Gets Rejected?
    • FAQs
  • Conversation
    • Initiate Conversation
    • Sales Inbox
  • Support Inbox
  • FAQs
  • Contacts
    • Add Contact
    • Export Contacts
    • Contact Deletion
    • Contact Management
    • Opt-in Management
    • Community
      • New Community
      • Existing Community
    • Companies
  • TEMPLATE
    • BizMagnets Template Messages
    • Template Categories
    • Create and Edit Template
    • Carousel Marketing Templates
    • Product Marketing Templates
    • Coupon Marketing Template
    • Limited Time Offer Templates
    • Order Details Template
    • Authentication Template
    • FAQs
  • BOT FLOWS
    • Things to Know Before Building Your First Bot
    • BizMagnets Chatbot
    • Chatbot Flows and Analytics
    • Creating Flow in BizMagnets
    • Send Card
      • Text
      • Media
      • Template
      • CTA URL
      • Flow
      • Location
      • Payments
      • Voice
    • Ask Questions
      • Text
      • Button Option
      • List Option
      • Address
      • Flow
      • Keywords
      • Location
      • Current Location
      • Number
      • Mail
      • Date
      • Link
      • File
    • Logic
      • Condition
      • Delay
      • Variables
      • Switch
      • Jump To
      • Replace Text
      • Check Geofence
    • Integrations
      • Connect Your System with the WhatsApp Chat Bot Using API
      • Send Your WhatsApp Data to Zoho CRM Using Chatbot
      • Send Payment Links via WhatsApp Chatbot Using Razorpay Integration
      • Connect WhatsApp and Google Sheets to Collect Responses
      • Connect Shopify and WhatsApp to Collect Orders via Chatbot
      • Send your WhatsApp data to Sangam CRM using Chatbot
      • Send your WhatsApp data to WooCommerce using Chatbot
      • Connect ChatGPT with WhatsApp in BizMagnets Chatbot
      • Send Your WhatsApp Data to Zoho Bigin Using Chatbot
      • Send Your WhatsApp Data to HubSpot Using Chatbot
      • Send Payment Links via WhatsApp Chatbot Using Cashfree Integration
      • Send Payment Links via WhatsApp Chatbot with Telr Integration
    • Catalogue
      • Send Products
    • Actions
      • Assign Conversation
      • Set Tag
      • Remove Tag
      • Update Chat Status
      • Update Contact Fields
      • Trigger Sequence
      • Add Notes
    • Ticketing
      • Tickets
      • Create Ticket
      • Ticket Media
      • Get Tickets
    • Appointments
      • Appointment Flow
      • Appointment Confirmation
      • Set Members
    • Set Up Default Bot
    • Bot Management
    • FAQs
  • CAMPAIGN
    • BizMagnets Campaign
    • Campaign set up
    • Check and Test the Campaign
    • Campaign Analytics and Report
    • FAQs
  • WHATSAPP DRIP CAMPAIGN
    • Understanding Drip Marketing
    • Basics of Drip Campaign
    • Create New Drip Campaign
    • Drip Campaign Message Management
    • Campaign Management Options
    • Drip Campaign Analytics
    • FAQs
  • CTWA
    • CTWA in BizMagnets
    • Create your Ad Campaign
    • FAQs
  • INTEGRATION
    • E-commerce Platforms
      • Shopify
        • Workflows for Shopify
      • WooCommerce
        • Workflows for WooCommerce
      • WooCommerce Cart Abandonment Recovery
    • Shipping and Logistics
      • ShipRocket
        • ShipRocket Workflows
    • Payment Gateways
      • Razorpay
        • Razorpay Workflows
      • Cashfree
        • Workflows for Cashfree
      • Stripe
        • Stripe Workflows
    • Marketing and Engagement Platforms
      • Facebook Leads
        • Send Automated WhatsApp Messages to Facebook Leads
      • WebEngage
    • Additional Integrations
      • Zoho Books
        • Zoho Books Notifications
        • Workflow for Zoho Books
      • Generic Webhooks
        • Generic Webhook Workflows
        • Connect Wix Using Generic Webhook
        • Connect Zoho Desk Using Generic Webhook
        • Connect Your Google Form Using Generic Webhook
        • Connect Contact Form 7 Using Generic Webhook
      • Calendly
        • Workflows for Calendly
      • Pabbly
    • FAQs
  • APPOINTMENTS
    • BizMagnets Appointment
    • Appointment Booking
    • Appointment Template Configuration
    • FAQs
  • TICKETING
    • BizMagnets Ticketing
    • Ticket Fields
    • SLA Policies
    • Configuration
    • FAQs
  • Field Force Tracking
    • Field Force Tracking in BizMagnets
    • Add Geofence
    • Geofence Report
  • PRICING
    • Conversation Pricing
    • Message Credits
    • Billing & Subscriptions
  • COMMERCE
    • Facebook Catalogue
    • Orders
    • Payments
      • Sending Payment Links
      • Tracking Payments
      • FAQs
  • WHATSAPP OTP
    • WhatsApp OTP Configuration
    • OTP Authentication
  • API DOCUMENTS
    • Authentication
    • Channel
    • Untitled
    • API Docs
  • ADDITIONAL DETAILS
    • Members
      • Teams
      • Roles
      • FAQs
    • Exploring Message Delivery Challenges on WhatsApp
    • New Per-user Messaging Limits on WhatsApp
    • Automations
      • Chat Inbox Assignment
      • Chat Inbox Configuration
    • Quick Replies
    • Tags
    • API Keys
    • Biz Catalogues
    • Custom Fields
    • Frequently Asked Questions
  • ANALYTICS
    • Dashboard
    • Conversation Report
    • View Insights
    • Failed Messages
  • Group 1
    • Knowledge Base
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On this page
  • Key Features for Ticketing
  • Ticketing Dashboard
  • Key Metrics:
  • Tickets Created by Priority:
  • New Tickets vs Closed Tickets:
  • Filters and Controls:
  • Benefits of WhatsApp Ticketing:
  1. TICKETING

BizMagnets Ticketing

Ticketing in BizMagnets involves managing customer queries or issues directly through WhatsApp, enabling businesses to provide efficient and seamless customer support.

PreviousFAQsNextTicket Fields

Last updated 5 months ago

Key Features for Ticketing

  1. Creating Tickets: When a customer reaches out via WhatsApp, their query can automatically be converted into a ticket. This ticket includes essential details such as customer name, phone number, query details and timestamp.

  2. Assigning Tickets: Tickets can be assigned to specific support agents or teams based on: Department (e.g., Sales, Support, Technical), Priority (High, Medium, Low), and Agent Availability.

  3. Managing Tickets: Support teams can update ticket statuses (Open, In Progress, Resolved, Closed), add notes or updates for internal tracking and respond to customer queries directly from the WhatsApp interface.

  4. Automating Ticket Responses: With automation, businesses can send acknowledgment messages when a ticket is created, provide updates about ticket progress (e.g., "Your query is being reviewed") and share resolutions or follow-ups automatically once the issue is resolved.

  5. Tracking and Reporting: A dashboard can provide insights such as number of open/closed tickets, average resolution time and customer satisfaction ratings.

Ticketing Dashboard

The Ticketing Dashboard in BizMagnets provides a centralized view of your customer support operations, giving insights into ticket statuses, priorities, and team performance.

Key Metrics:

  • Open Tickets: Displays the total number of unresolved tickets that are currently active.

  • Pending Tickets: Represents tickets that are awaiting further action or response.

  • Closed Tickets: Indicates the total number of tickets that have been resolved.

  • Unassigned Tickets: Shows tickets that have not been assigned to any team member or department.

Tickets Created by Priority:

A bar chart categorizing tickets based on their priority levels:

  • Urgent: Red bars.

  • High: Yellow bars.

  • Medium: Blue bars.

  • Low: Green bars. The chart shows trends over the past few days, helping you understand which priority levels dominate during specific dates.

New Tickets vs Closed Tickets:

A line graph comparing the number of new tickets opened and tickets closed each day:

  • Blue dots: Represent open tickets.

  • Green dots: Represent closed tickets. This graph provides insights into how efficiently your team is resolving issues.

Filters and Controls:

  • Type and Members: Allow filtering of tickets by specific ticket types or assigned team members.

  • Date Range Selector: Provides the ability to view data for a custom date range.

Benefits of WhatsApp Ticketing:

  • Real-time communication with customers.

  • Personalized support experience.

  • Reduced response and resolution time.

  • Increased customer satisfaction and loyalty.

With BizMagnets, you can streamline ticket management and integrate workflows directly with WhatsApp for better efficiency and enhanced customer support.