BizMagnets Ticketing
Ticketing in BizMagnets involves managing customer queries or issues directly through WhatsApp, enabling businesses to provide efficient and seamless customer support.
Last updated
Ticketing in BizMagnets involves managing customer queries or issues directly through WhatsApp, enabling businesses to provide efficient and seamless customer support.
Last updated
Creating Tickets: When a customer reaches out via WhatsApp, their query can automatically be converted into a ticket. This ticket includes essential details such as customer name, phone number, query details and timestamp.
Assigning Tickets: Tickets can be assigned to specific support agents or teams based on: Department (e.g., Sales, Support, Technical), Priority (High, Medium, Low), and Agent Availability.
Managing Tickets: Support teams can update ticket statuses (Open, In Progress, Resolved, Closed), add notes or updates for internal tracking and respond to customer queries directly from the WhatsApp interface.
Automating Ticket Responses: With automation, businesses can send acknowledgment messages when a ticket is created, provide updates about ticket progress (e.g., "Your query is being reviewed") and share resolutions or follow-ups automatically once the issue is resolved.
Tracking and Reporting: A dashboard can provide insights such as number of open/closed tickets, average resolution time and customer satisfaction ratings.
The Ticketing Dashboard in BizMagnets provides a centralized view of your customer support operations, giving insights into ticket statuses, priorities, and team performance.
Open Tickets: Displays the total number of unresolved tickets that are currently active.
Pending Tickets: Represents tickets that are awaiting further action or response.
Closed Tickets: Indicates the total number of tickets that have been resolved.
Unassigned Tickets: Shows tickets that have not been assigned to any team member or department.
A bar chart categorizing tickets based on their priority levels:
Urgent: Red bars.
High: Yellow bars.
Medium: Blue bars.
Low: Green bars. The chart shows trends over the past few days, helping you understand which priority levels dominate during specific dates.
A line graph comparing the number of new tickets opened and tickets closed each day:
Blue dots: Represent open tickets.
Green dots: Represent closed tickets. This graph provides insights into how efficiently your team is resolving issues.
Type and Members: Allow filtering of tickets by specific ticket types or assigned team members.
Date Range Selector: Provides the ability to view data for a custom date range.
Real-time communication with customers.
Personalized support experience.
Reduced response and resolution time.
Increased customer satisfaction and loyalty.
With BizMagnets, you can streamline ticket management and integrate workflows directly with WhatsApp for better efficiency and enhanced customer support.
