Support Inbox

The Support Inbox in BizMagnets is a feature designed to help businesses manage customer support interactions efficiently.

It acts as a centralized hub where businesses can handle customer queries, complaints, and support requests received via WhatsApp.

Use Cases for the Support Inbox

1. Customer Queries: Customers can ask questions about products, services, or policies, and support teams can provide accurate and timely responses.

2. Issue Resolution: The Support Inbox can handle complaints and technical issues, guiding customers through troubleshooting steps or escalating problems to the appropriate department.

3. Order and Account Support: Customers can inquire about their orders, track shipments, or request account-related assistance (e.g., password resets, billing issues).

4. Feedback Collection: Businesses can use the Support Inbox to gather customer feedback and improve their products or services.

5. Proactive Support: Support teams can proactively reach out to customers with updates, such as order confirmations, delivery notifications, or service reminders.

Lead Status Categories

• New: Fresh leads that need to be reviewed.

• Pending: Leads that are being worked on but require further action.

• Qualified: Leads that are ready to be converted into customers.

• Spam: Irrelevant or low-quality leads that can be ignored.

Benefits of Support Inbox

• Centralized Management: All customer interactions, leads, and support tickets are managed in one place.

• Efficiency: Automation and templates save time and ensure consistent communication.

• Scalability: The platform can handle a growing number of customer interactions and business operations.

• Insights: Analytics and tracking provide valuable insights into sales and support performance.

Key Difference Between Sales Inbox and Support Inbox

Aspect	Sales Inbox	Support Inbox
Purpose	Drive sales and revenue	Resolve issues and ensure satisfaction
Focus	Pre-sales interactions	Post-sales interactions
Key Features	Lead management, campaigns, upselling	Ticket management, issue resolution
Metrics	Conversion rates, revenue	Response time, CSAT, resolution time
Team Roles	Sales representatives	Support agents
Automation	Sales pitches, follow-ups	FAQs, troubleshooting steps

The Support Inbox in BizMagnets is a powerful tool for managing customer support interactions. By leveraging automation, analytics, and integrations, businesses can streamline their support processes, improve customer satisfaction, and scale their operations effectively.