Ticket Media

Ticket media in BizMagnets refers to the media files (like images, videos, documents, etc.) that you can send or receive as part of a support ticket or customer interaction.

This flow can help present a rich, visually engaging message that includes images or videos along with text and actionable buttons.

Steps to Prepare Ticket Media

1. In the bot flow builder, select the Ticket Media from the available actions.

1. Use the media upload endpoint to send your audio, image, video, or document to WhatsApp’s servers.

File type allowed

• Audio: audio/aac,audio/mp4,audio/amr,audio/mpeg,audio/ogg

• Image: image/jpeg,image/png

• Video: video/mp4,video/3gpp

1. Enter the Ticket ID which uniquely identifies each support ticket, linking the media card to a specific customer query. It enables efficient tracking and management of interactions within the support system.

2. Click Save to create Ticket Media card.

Benefits of Ticket Media

1. Enhanced Engagement: The media card flow combines visuals with interactive elements, capturing customer attention and encouraging engagement.

2. Streamlined Ticket Management: It consolidates all ticket-related information—media, text, and action buttons—into a single, easily navigable interface.

3. Improved Contextual Communication: Providing visual context alongside textual details reduces misunderstandings and speeds up resolution times.

By integrating ticket media, you enhance the customer experience, allowing for more dynamic support interactions where visual context or documentation is beneficial.