# Ticket Media

This flow can help present a rich, visually engaging message that includes images or videos along with text and actionable buttons.

<figure><img src="/files/9SZYZAEIiRWNUDL2cZGl" alt=""><figcaption></figcaption></figure>

## Steps to Prepare Ticket Media

1. In the bot flow builder, select the Ticket Media from the available actions.

<figure><img src="/files/aQ3GeXd72Wg2Hn17otqC" alt=""><figcaption></figcaption></figure>

2. Use the media upload endpoint to send your audio, image, video, or document to WhatsApp’s servers.&#x20;

<figure><img src="/files/3VBpIoTrXEP8GCEWXHAd" alt=""><figcaption></figcaption></figure>

#### **File type allowed**

* **Audio:** audio/aac,audio/mp4,audio/amr,audio/mpeg,audio/ogg
* **Image:** image/jpeg,image/png
* **Video:** video/mp4,video/3gpp

3. Enter the **Ticket ID** which uniquely identifies each support ticket, linking the media card to a specific customer query. It enables efficient tracking and management of interactions within the support system.
4. Click **Save** to create Ticket Media card.&#x20;

## Benefits of Ticket Media

1. **Enhanced Engagement:** The media card flow combines visuals with interactive elements, capturing customer attention and encouraging engagement.
2. **Streamlined Ticket Management:** It consolidates all ticket-related information—media, text, and action buttons—into a single, easily navigable interface.
3. **Improved Contextual Communication:** Providing visual context alongside textual details reduces misunderstandings and speeds up resolution times.

By integrating ticket media, you enhance the customer experience, allowing for more dynamic support interactions where visual context or documentation is beneficial.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.bizmagnets.ai/bot-flows/ticketing/ticket-media.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.