# Tickets

It allows businesses to manage customer issues, service requests, or inquiries efficiently by using a structured messaging format that integrates with ticketing systems.

<figure><img src="/files/3rFVjWVb5UVjnqvBR6h5" alt=""><figcaption></figcaption></figure>

## Steps to Prepare a Ticket&#x20;

1. In the bot flow builder, select the Ticket Media from the available actions.

<figure><img src="/files/WwLxo9mSp5YibODexJZW" alt=""><figcaption></figcaption></figure>

2. Enter the body the message.

<figure><img src="/files/H8ywdVIz2c12l4hpMlOD" alt=""><figcaption></figcaption></figure>

3. Enter the button name which proceeds with ticket creation.

<figure><img src="/files/7ZuwVrPxabpnsA0eHINw" alt=""><figcaption></figcaption></figure>

4. Enter the Screen name which is a internal name for this specific card or screen within your flow.&#x20;

<figure><img src="/files/3rYdtwuU8tnnZxo4Li3S" alt=""><figcaption></figcaption></figure>

5. Enable Ticket Types switch to the ON position if you want to use this feature.
6. For the validation settings, you can set the attempt limit to 1. The Validation Error Message is optional. Specify the Action on Invalid Response, and enable the Additional Validation Settings.

<figure><img src="/files/cjT0gczQ2xWPctqsouNd" alt=""><figcaption></figcaption></figure>

7. Click the **Save** to create the ticket card.

By following these steps you can prepare the Ticket Flow Card, enabling your bot to initiate the ticket creation process for users interacting with it. Remember to test your flow thoroughly to ensure it functions as expected.


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# Agent Instructions: Querying This Documentation

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