Conversation Report

A Conversation Report in BizMagnets provides valuable insights into the performance of your customer interactions, helping you monitor and optimize communication strategies.

Overview

To view the conversation report, go to Analytics and select Conversation Report. This report helps business to analyze the performance of their Sales and Support Inbox, identify trends, and optimize workflows for better customer engagement and service delivery.

Sales Inbox Conversation Report

Support Inbox Conversation Report

This feature provides a comprehensive overview of previous conversations, displaying the following key details:

• Last Message Date: The date of the last message exchanged.

• Name: The name of the person or contact involved in the conversation.

• Mobile Number: The contact's phone number, if available.

• Tags: Any tags linked to the conversation for easy categorization.

• Assigned To: The BizMagnets user assigned to the conversation.

• Status: The current status of the conversation (e.g., Open or Closed).

• Last Message: The last message exchanged in the conversation.

• Created At: The date the conversation was initiated.

This report allows you to review and analyze past conversations, helping you track their progress and uncover trends or patterns in customer communication.

Filter the Report

You can filter messages by various criteria, such as assigned user, conversation status, and creation date. This feature allows you to refine and organize the message list, making it easier to find specific conversations.

Export the Report

You also have the ability to export the conversation report, allowing you to save and retrieve it in a different format or location for convenience or further analysis.