# Appointment Flow

It simplifies the process of managing appointments while ensuring efficient communication with customers.

<figure><img src="https://789614814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvCr7uCTpZRGEF8A48OOJ%2Fuploads%2Fdd5UfdrhpeoisgJKCPH3%2FScreenshot%202025-09-19%20162434.png?alt=media&#x26;token=92a5f300-03f4-41b6-b75d-5222d84154bc" alt=""><figcaption></figcaption></figure>

## **Creating the Appointment Flow**

1. In the bot flow builder, select the option to create a new card and choose the Appointment Flow Card from the available actions.
2. Enter the body the message and button text.&#x20;

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3. Select members for the appointment. You can either select Static members or Dynamic members.&#x20;

<figure><img src="https://789614814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvCr7uCTpZRGEF8A48OOJ%2Fuploads%2FexcdXPTUz7rgRF69Mjou%2FScreenshot%202024-10-16%20154837.png?alt=media&#x26;token=94724b04-ae9c-4748-b2ad-cf4492f10d48" alt=""><figcaption></figcaption></figure>

3. Add questions that gather necessary appointment details, such as:

* **Name:** "What is the member name?"
* **Date**: "When would you like to schedule your appointment?"
* **Time**: "What time works best for you?"

<figure><img src="https://789614814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvCr7uCTpZRGEF8A48OOJ%2Fuploads%2FDc6v2sMp2qWYqGWRKqzp%2FScreenshot%202024-10-16%20154854.png?alt=media&#x26;token=afa6c67b-2fdb-43e6-aa9e-2ef780a2e027" alt=""><figcaption></figcaption></figure>

4. **Advanced Settings:** For the validation settings, you can set the attempt limit to 1. The Validation Error Message is optional. Specify the Action on Invalid Response, and enable the Additional Validation Settings.

<figure><img src="https://789614814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvCr7uCTpZRGEF8A48OOJ%2Fuploads%2FVorvFhe8pWrf0FLhU8uU%2FScreenshot%202024-10-16%20155032.png?alt=media&#x26;token=09eba5a7-429e-41e0-81e1-08e6cb86f4c1" alt=""><figcaption></figcaption></figure>

4. Once you have set all the fields required and click on 'Save'**.**

**Benefits of Appointment Flow Card:**

* **Automation**: Reduces manual effort and simplifies the appointment scheduling process.
* **Customization**: Allows you to tailor the flow to your business needs, including the services offered and the types of appointments.
* **Efficiency**: Automated reminders help reduce no-shows and improve overall scheduling efficiency.

With the Appointment Flow Card, you can offer a seamless booking experience for your customers, directly through WhatsApp.