BizMagnets Docs
API DocsStatusVisit our websiteRaise Ticket
  • Welcome to BizMagnets
  • SET-UP BIZMAGNETS ACCOUNT
    • Create an account in BizMagnets
    • Requirements to get started with your own number
    • Activate WhatsApp Business API on your own number
    • Migration
  • WHATSAPP CHANNEL
    • Creating WhatsApp Channel
    • Meta Business Verification
    • Required Documents for Facebook Business Verification
    • Drive traffic to your WhatsApp number using Quick Links
    • Display Name
      • Display Name Rejection and Appeal
    • How to change your Display Name
    • Facebook Business Verification Grayed Out, Not Visible or Disabled
    • Messaging Limits & Quality Ratings
    • WhatsApp Business API Errors
    • Business Phone Numbers
    • Support with Meta
    • WhatsApp Chat Widget
    • Supported Media Types
    • Unsupported Messages
    • FAQs
  • BLUE TICK VERIFICATION
    • WhatsApp Blue Tick Verification
    • How to Apply for Blue Tick Verification?
    • What if Your Application Gets Rejected?
    • FAQs
  • Conversation
    • Initiate Conversation
    • Sales Inbox
  • Support Inbox
  • FAQs
  • Contacts
    • Add Contact
    • Export Contacts
    • Contact Deletion
    • Contact Management
    • Opt-in Management
    • Community
      • New Community
      • Existing Community
    • Companies
  • TEMPLATE
    • BizMagnets Template Messages
    • Template Categories
    • Create and Edit Template
    • Carousel Marketing Templates
    • Product Marketing Templates
    • Coupon Marketing Template
    • Limited Time Offer Templates
    • Order Details Template
    • Authentication Template
    • FAQs
  • BOT FLOWS
    • Things to Know Before Building Your First Bot
    • BizMagnets Chatbot
    • Chatbot Flows and Analytics
    • Creating Flow in BizMagnets
    • Send Card
      • Text
      • Media
      • Template
      • CTA URL
      • Flow
      • Location
      • Payments
      • Voice
    • Ask Questions
      • Text
      • Button Option
      • List Option
      • Address
      • Flow
      • Keywords
      • Location
      • Current Location
      • Number
      • Mail
      • Date
      • Link
      • File
    • Logic
      • Condition
      • Delay
      • Variables
      • Switch
      • Jump To
      • Replace Text
      • Check Geofence
    • Integrations
      • Connect Your System with the WhatsApp Chat Bot Using API
      • Send Your WhatsApp Data to Zoho CRM Using Chatbot
      • Send Payment Links via WhatsApp Chatbot Using Razorpay Integration
      • Connect WhatsApp and Google Sheets to Collect Responses
      • Connect Shopify and WhatsApp to Collect Orders via Chatbot
      • Send your WhatsApp data to Sangam CRM using Chatbot
      • Send your WhatsApp data to WooCommerce using Chatbot
      • Connect ChatGPT with WhatsApp in BizMagnets Chatbot
      • Send Your WhatsApp Data to Zoho Bigin Using Chatbot
      • Send Your WhatsApp Data to HubSpot Using Chatbot
      • Send Payment Links via WhatsApp Chatbot Using Cashfree Integration
      • Send Payment Links via WhatsApp Chatbot with Telr Integration
    • Catalogue
      • Send Products
    • Actions
      • Assign Conversation
      • Set Tag
      • Remove Tag
      • Update Chat Status
      • Update Contact Fields
      • Trigger Sequence
      • Add Notes
    • Ticketing
      • Tickets
      • Create Ticket
      • Ticket Media
      • Get Tickets
    • Appointments
      • Appointment Flow
      • Appointment Confirmation
      • Set Members
    • Set Up Default Bot
    • Bot Management
    • FAQs
  • CAMPAIGN
    • BizMagnets Campaign
    • Campaign set up
    • Check and Test the Campaign
    • Campaign Analytics and Report
    • FAQs
  • WHATSAPP DRIP CAMPAIGN
    • Understanding Drip Marketing
    • Basics of Drip Campaign
    • Create New Drip Campaign
    • Drip Campaign Message Management
    • Campaign Management Options
    • Drip Campaign Analytics
    • FAQs
  • CTWA
    • CTWA in BizMagnets
    • Create your Ad Campaign
    • FAQs
  • INTEGRATION
    • E-commerce Platforms
      • Shopify
        • Workflows for Shopify
      • WooCommerce
        • Workflows for WooCommerce
      • WooCommerce Cart Abandonment Recovery
    • Shipping and Logistics
      • ShipRocket
        • ShipRocket Workflows
    • Payment Gateways
      • Razorpay
        • Razorpay Workflows
      • Cashfree
        • Workflows for Cashfree
      • Stripe
        • Stripe Workflows
    • Marketing and Engagement Platforms
      • Facebook Leads
        • Send Automated WhatsApp Messages to Facebook Leads
      • WebEngage
    • Additional Integrations
      • Zoho Books
        • Zoho Books Notifications
        • Workflow for Zoho Books
      • Generic Webhooks
        • Generic Webhook Workflows
        • Connect Wix Using Generic Webhook
        • Connect Zoho Desk Using Generic Webhook
        • Connect Your Google Form Using Generic Webhook
        • Connect Contact Form 7 Using Generic Webhook
      • Calendly
        • Workflows for Calendly
      • Pabbly
    • FAQs
  • APPOINTMENTS
    • BizMagnets Appointment
    • Appointment Booking
    • Appointment Template Configuration
    • FAQs
  • TICKETING
    • BizMagnets Ticketing
    • Ticket Fields
    • SLA Policies
    • Configuration
    • FAQs
  • Field Force Tracking
    • Field Force Tracking in BizMagnets
    • Add Geofence
    • Geofence Report
  • PRICING
    • Conversation Pricing
    • Message Credits
    • Billing & Subscriptions
  • COMMERCE
    • Facebook Catalogue
    • Orders
    • Payments
      • Sending Payment Links
      • Tracking Payments
      • FAQs
  • WHATSAPP OTP
    • WhatsApp OTP Configuration
    • OTP Authentication
  • API DOCUMENTS
    • Authentication
    • Channel
    • Untitled
    • API Docs
  • ADDITIONAL DETAILS
    • Members
      • Teams
      • Roles
      • FAQs
    • Exploring Message Delivery Challenges on WhatsApp
    • New Per-user Messaging Limits on WhatsApp
    • Automations
      • Chat Inbox Assignment
      • Chat Inbox Configuration
    • Quick Replies
    • Tags
    • API Keys
    • Biz Catalogues
    • Custom Fields
    • Frequently Asked Questions
  • ANALYTICS
    • Dashboard
    • Conversation Report
    • View Insights
    • Failed Messages
  • Group 1
    • Knowledge Base
Powered by GitBook
On this page
  • Use Cases for the Sales Inbox in BizMagnets
  • How to Use the Sales Inbox in BizMagnets
  • Lead Status Categories
  • New:
  • Pending
  • Qualified
  • Spam
  • Table View
  • Benefits of Using the Sales Inbox
  1. Conversation

Sales Inbox

The Sales Inbox in BizMagnets is a feature designed to help businesses manage and streamline their conversations.

PreviousInitiate ConversationNextSupport Inbox

Last updated 1 month ago

It serves as a centralized hub for handling customer inquiries, tracking leads, and managing sales processes efficiently.

Use Cases for the Sales Inbox in BizMagnets

  1. Lead Qualification: Sales teams can use the Sales Inbox to qualify leads based on their interactions and move them through the sales funnel.

  2. Customer Support: The inbox can handle customer inquiries, providing timely and accurate responses to improve customer satisfaction.

  3. Sales Campaigns: Businesses can run targeted sales campaigns, track customer responses, and adjust strategies based on real-time data.

  4. Order Tracking: Customers can inquire about their orders, and sales teams can provide updates directly through the Sales Inbox.

  5. Upselling and Cross-Selling: Sales teams can identify opportunities to upsell or cross-sell products based on customer interactions.

How to Use the Sales Inbox in BizMagnets

  1. Access the Dashboard: Navigate to the Sales Inbox from the dashboard.

  2. Manage Leads: Use the Search Contact feature to view and categorize leads into different stages.

  3. Collaborate with Team: Assign conversations to team members and collaborate to ensure efficient handling of customer interactions.

Lead Status Categories

The lead status categories in sales inbox are New, Pending, Qualified, and Spam. These categories are commonly used in sales and lead management to organize and prioritize customer interactions.

New:

Leads or customer inquiries that have just been received and have not yet been reviewed or acted upon. This status helps sales teams identify fresh leads that need immediate attention. Sales representatives typically review these leads, gather more information, and decide the next steps (e.g., contacting the customer or moving the lead to the next stage).

Pending

Leads that have been reviewed but are awaiting further action or follow-up. This status indicates that the lead is in progress but requires additional steps before it can be moved to the next stage. Sales teams may need to follow up with the customer, provide more information, or wait for the customer to respond.

Qualified

Leads that have been evaluated and deemed as having a high potential to convert into customers. This status helps prioritize leads that are most likely to result in a sale. Sales teams focus on nurturing these leads, providing personalized offers, and closing the deal.

Spam

Leads or messages that are irrelevant, unsolicited, or not genuine. This status helps filter out low-quality or unwanted interactions, ensuring that sales teams focus on legitimate leads. These leads are typically ignored or removed from the sales pipeline.

The New, Pending, Qualified, and Spam statuses in a Sales Inbox are essential for organizing and managing leads effectively.

Table View

Table View provides a detailed view of customer or lead information, including message history, tags, assignment, status, and export options.

Select the table view option from the three dots icon.

  1. Search Contact: This section allows users to search and filter contacts based on specific criteria (e.g., name, tags, status).

  2. Last Message: This helps sales teams prioritize follow-ups based on recent activity.

  3. Name: This displays the contact name.

  4. Mobile Number: Contact number is displayed.

  5. Tags: Tags are used to categorize and organize contacts for easier management. Tags help in segmenting contacts for targeted campaigns or follow-ups.

  6. Assigned To: This section shows which team member or bot is responsible for managing the contact. Assignment ensures accountability and efficient handling of contacts.

  7. Status: The status of each contact is displayed, indicating their current stage in the sales or support process.

Benefits of Using the Sales Inbox

  • Improved Customer Experience: Faster responses and personalized interactions lead to higher customer satisfaction.

  • Increased Sales: Efficient handling of inquiries and upselling opportunities can boost revenue.

  • Time Savings: Automation and organization reduce manual effort for sales teams.

  • Scalability: The Sales Inbox can handle a growing number of customer interactions without compromising quality.

The Sales Inbox in BizMagnets is a powerful tool for managing sales communications, automating responses, and tracking customer interactions. By leveraging its features, businesses can streamline their sales processes, improve customer engagement, and drive growth.

Respond to Messages: Use or to send quick and consistent responses to customer inquiries.

Templates
Bot Flows