# Workflows for PalPay
Keep customers confidently informed with instant payment updates with automated notifications. A smoother experience for everyone.
## **Payment Status Notifications**
### **Capture Declined**
Automatically trigger an immediate notification when a payment capture attempt is declined, keeping customers informed of transaction issues in real-time.
1. Go to PayPal integration Workflow and click on the Use button beside the Capture Declined.
2. Click 'Pick Template+' and select a template.
3. Select 'Add Action' from the dropdown and click 'Submit'.
### **Capture Completed**
Instantly notify customers when their payment capture has been successfully processed, providing confirmation and peace of mind.
1. Go to PayPal integration Workflow and click on the Use button beside the Capture Completed.
2. Click 'Pick Template+' and select a template.
3. Select 'Add Action' from the dropdown and click 'Submit'.
### **Capture Pending**
Proactively send a status update notification when a payment capture is pending and undergoing processing, maintaining transparency.
1. Go to PayPal integration Workflow and click on the Use button beside the Capture Pending.
2. Click 'Pick Template+' and select a template.
3. Select 'Add Action' from the dropdown and click 'Submit'.
### **Capture Refunded**
Promptly inform customers when a captured payment has been refunded, including relevant details about the reimbursement process.
1. Go to PayPal integration Workflow and click on the Use button beside the Capture Refunded.
2. Click 'Pick Template+' and select a template.
3. Select 'Add Action' from the dropdown and click 'Submit'.
### **Capture Reversed**
Immediately alert customers when a previously captured payment has been reversed, explaining next steps clearly.
1. Go to PayPal integration Workflow and click on the Use button beside the Capture Reversed.
2. Click 'Pick Template+' and select a template.
3. Select 'Add Action' from the dropdown and click 'Submit'.
