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  • Welcome to BizMagnets
  • SET-UP BIZMAGNETS ACCOUNT
    • Create an account in BizMagnets
    • Requirements to get started with your own number
    • Activate WhatsApp Business API on your own number
    • Migration
  • WHATSAPP CHANNEL
    • Creating WhatsApp Channel
    • Meta Business Verification
    • Required Documents for Facebook Business Verification
    • Drive traffic to your WhatsApp number using Quick Links
    • Display Name
      • Display Name Rejection and Appeal
    • How to change your Display Name
    • Facebook Business Verification Grayed Out, Not Visible or Disabled
    • Messaging Limits & Quality Ratings
    • WhatsApp Business API Errors
    • Business Phone Numbers
    • Support with Meta
    • WhatsApp Chat Widget
    • Supported Media Types
    • Unsupported Messages
    • FAQs
  • BLUE TICK VERIFICATION
    • WhatsApp Blue Tick Verification
    • How to Apply for Blue Tick Verification?
    • What if Your Application Gets Rejected?
    • FAQs
  • Conversation
    • Initiate Conversation
    • Sales Inbox
  • Support Inbox
  • Contact Information & Attributes Panel
  • Bulk WhatsApp Opt-In
  • FAQs
  • Contacts
    • Add Contact
    • Export Contacts
    • Contact Deletion
    • Contact Management
    • Opt-in Management
    • Community
      • New Community
      • Existing Community
    • Companies
  • TEMPLATE
    • BizMagnets Template Messages
    • Template Categories
    • Create and Edit Template
    • Carousel Marketing Templates
    • Product Marketing Templates
    • Coupon Marketing Template
    • Limited Time Offer Templates
    • Order Details Template
    • Authentication Template
    • FAQs
  • BOT FLOWS
    • Things to Know Before Building Your First Bot
    • BizMagnets Chatbot
    • Chatbot Flows and Analytics
    • Creating Flow in BizMagnets
    • Send Card
      • Text
      • Media
      • Template
      • CTA URL
      • Flow
      • Location
      • Payments
      • Voice
    • Ask Questions
      • Text
      • Button Option
      • List Option
      • Address
      • Flow
      • Keywords
      • Location
      • Current Location
      • Number
      • Mail
      • Date
      • Link
      • File
    • Logic
      • Condition
      • Delay
      • Variables
      • Switch
      • Jump To
      • Replace Text
      • Check Geofence
    • Integrations
      • Connect Your System with the WhatsApp Chat Bot Using API
      • Send Your WhatsApp Data to Zoho CRM Using Chatbot
      • Send Payment Links via WhatsApp Chatbot Using Razorpay Integration
      • Connect WhatsApp and Google Sheets to Collect Responses
      • Connect Shopify and WhatsApp to Collect Orders via Chatbot
      • Send your WhatsApp data to Sangam CRM using Chatbot
      • Send your WhatsApp data to WooCommerce using Chatbot
      • Connect ChatGPT with WhatsApp in BizMagnets Chatbot
      • Send Your WhatsApp Data to Zoho Bigin Using Chatbot
      • Send Your WhatsApp Data to HubSpot Using Chatbot
      • Send Your WhatsApp Orders to ShipRocket Using Chatbot
      • Send Payment Links via WhatsApp Chatbot Using Cashfree Integration
      • Send Payment Links via WhatsApp Chatbot with Telr Integration
    • Catalogue
      • Send Products
    • Actions
      • Assign Conversation
      • Set Tag
      • Remove Tag
      • Update Chat Status
      • Update Contact Fields
      • Trigger Sequence
      • Add Notes
    • Ticketing
      • Tickets
      • Create Ticket
      • Ticket Media
      • Get Tickets
    • Appointments
      • Appointment Flow
      • Appointment Confirmation
      • Set Members
      • Reschedule Flow
    • Set Up Default Bot
    • Bot Management
    • FAQs
  • CAMPAIGN
    • BizMagnets Campaign
    • Campaign set up
    • Check and Test the Campaign
    • Campaign Analytics and Report
    • FAQs
  • WHATSAPP DRIP CAMPAIGN
    • Understanding Drip Marketing
    • Basics of Drip Campaign
    • Create New Drip Campaign
    • Drip Campaign Message Management
    • Campaign Management Options
    • Drip Campaign Analytics
    • FAQs
  • CTWA
    • CTWA in BizMagnets
    • Create your Ad Campaign
    • FAQs
  • FLOWS
    • BizMagnets WhatsApp Flows
  • Create WhatsApp Flows in BizMagnets
  • INTEGRATION
    • E-commerce Platforms
      • Shopify
        • Workflows for Shopify
      • WooCommerce
        • Workflows for WooCommerce
      • WooCommerce Cart Abandonment Recovery
    • Shipping and Logistics
      • ShipRocket
        • ShipRocket Workflows
    • Payment Gateways
      • Razorpay
        • Razorpay Workflows
      • Cashfree
        • Workflows for Cashfree
      • Stripe
        • Stripe Workflows
    • Marketing and Engagement Platforms
      • Facebook Leads
        • Send Automated WhatsApp Messages to Facebook Leads
      • WebEngage
    • Additional Integrations
      • Zoho Books
        • Zoho Books Notifications
        • Workflow for Zoho Books
      • Generic Webhooks
        • Generic Webhook Workflows
        • Connect Wix Using Generic Webhook
        • Connect Zoho Desk Using Generic Webhook
        • Connect Your Google Form Using Generic Webhook
        • Connect Contact Form 7 Using Generic Webhook
      • Calendly
        • Workflows for Calendly
      • Pabbly
    • FAQs
  • APPOINTMENTS
    • BizMagnets Appointment
    • Appointment Booking
    • Appointment Template Configuration
    • FAQs
  • TICKETING
    • BizMagnets Ticketing
    • Ticket Fields
    • SLA Policies
    • Configuration
    • FAQs
  • Field Force Tracking
    • Field Force Tracking in BizMagnets
    • Add Geofence
    • Geofence Report
  • PRICING
    • Conversation Pricing
    • Message Credits
    • Billing & Subscriptions
  • COMMERCE
    • Facebook Catalogue
    • Orders
    • Payments
      • Sending Payment Links
      • Tracking Payments
      • FAQs
  • WHATSAPP OTP
    • WhatsApp OTP Configuration
    • OTP Authentication
  • API DOCUMENTS
    • Authentication
    • Channel
    • Untitled
    • API Docs
  • ADDITIONAL DETAILS
    • Members
      • Teams
      • Roles
      • FAQs
    • Exploring Message Delivery Challenges on WhatsApp
    • New Per-user Messaging Limits on WhatsApp
    • Automations
      • Chat Inbox Assignment
      • Chat Inbox Configuration
    • Quick Replies
    • Tags
    • API Keys
    • Biz Catalogues
    • Custom Fields
    • Frequently Asked Questions
  • ANALYTICS
    • Dashboard
    • Conversation Report
    • View Insights
    • Failed Messages
  • Group 1
    • Knowledge Base
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  1. WHATSAPP CHANNEL

FAQs

This FAQ section offers quick and comprehensive support for common questions and concerns regarding Business Verification.

How long does the Business Verification process take, and what support can BizMagnets provide?

The Business Verification process typically takes 7–10 days, but this timeline is subject to Meta's review process, and no specific SLA can be guaranteed. BizMagnets can assist in the following ways:

  • If the verification has been under review for more than 30 days, you can contact our support team, and we will reach out to Meta's Trust and Safety team on your behalf.

  • If you provide your documents to us, we can review them and give feedback. However, we cannot submit documents to Meta on your behalf.

  • Meta may not provide exact reasons for verification rejections. These are communicated directly to the client via the Security Centre page in Business Manager.

Minimum Information Required for Ticket Creation:

  • Date when the Business Verification was submitted.

  • Screenshot of the Security Centre page in Facebook Business Manager.

  • For any issue related to Facebook Business Manager, we require a screenshot of the relevant Business Manager page.

What is the Commerce Policy check, and how long does it take for WhatsApp API access?

To gain access to the WhatsApp API, every WhatsApp Business Account must pass a Commerce Policy check, which is separate from the Business Verification process.

  • The review typically takes 1–2 days, but no specific SLA can be provided as it depends on Meta.

  • If the Account Status has been under review for more than 10 days, BizMagnets can escalate the issue to Meta's Trust and Safety team.

  • Reviews taking longer than 10 days often indicate one of the following issues:

    • The Business Info section in Facebook Business Manager is incomplete.

    • The listed website is offline.

    • The Business Info section contains incorrect website details.

Minimum Information Required for Ticket Creation:

  • Screenshot of the Business Info page in Facebook Business Manager.

When can appointments be configured and become usable?

Appointments in BizMagnets can be configured and used after successfully completing Business Verification through Meta. Once your business account is verified, you can enable appointment features within the platform, integrating your scheduling system to allow customers to book appointments directly through WhatsApp. This ensures that both your business and Meta are aligned, providing a seamless experience for managing appointments.

When will tickets be configured and ready for use?

Tickets can be configured and become usable after your business completes verification with Meta. Once verified, the ticketing system can be activated within BizMagnets, allowing you to manage customer support inquiries, complaints, or requests directly via WhatsApp. This ensures seamless communication and tracking of tickets, helping businesses respond to customer needs efficiently.

When can WhatsApp Pay be set up and become operational?

WhatsApp Pay can be configured and used after successfully completing Business Verification through Meta. After verification, you'll be able to integrate WhatsApp Pay into your platform to facilitate seamless payments for your customers.

How can the WhatsApp message limit be increased from 250 to 1000 immediately?

To immediately increase the WhatsApp message limit from 250 to 1000, you must first complete the Business Verification process on Meta. Once verified, you can request the message limit increase by submitting a support ticket through your Business Manager account, ensuring you meet all compliance requirements and provide necessary documentation.

How do I utilize WhatsApp Flows provided by Meta?

To utilize WhatsApp Flows provided by Meta, you need to first complete the Business Verification process on Meta. Once verified, you can create and manage your flows through the WhatsApp Business API by designing conversational paths, integrating templates, and automating responses to enhance customer interactions effectively.

Can I change the phone number after creating an account?

Once a phone number is registered to the WhatsApp API, it cannot be changed directly. To update the number, you will need to register the new number first and then cancel the subscription associated with the previous number.

What are the requirements for a business to be approved for WhatsApp?

To be approved for WhatsApp, a business must comply with WhatsApp’s policies and ensure that its use cases align with WhatsApp’s guidelines. Compliance is required with the following:

What are possible reasons why my business might not get pre-approval?

Your business may not receive pre-approval for WhatsApp if:

a) You offer or sell:

  • Illegal, prescription, or recreational drugs (including marijuana)

  • Tobacco products or related paraphernalia

  • Unsafe supplements

  • Weapons, ammunition, or explosives

  • Animals

  • Adult items or services

  • Alcohol

  • Adult health products

  • Real-money gambling services

  • Goods or content deemed fraudulent, misleading, deceptive, or offensive

  • Products with overtly sexualized positioning

  • Products or services that enable unauthorized access to digital media in violation of Facebook’s policies

b) Your target audience includes individuals under the age of 16.

c) You request a phone number for countries or regions where WhatsApp/Facebook do not operate. Please refer to the Blocked Countries list below.

Which countries are blocked from using the WhatsApp Business API?

WhatsApp restricts business communication with phone numbers from certain countries. The following countries are currently blocked:

  • Crimea (+7978)

  • Cuba (+53)

  • Iran (+98)

  • North Korea (+850)

  • Syria (+963)

  • Donetsk (+7856)

  • Luhansk (+7857)

Is Facebook Business Manager Verification necessary?

You can now get access to the WhatsApp Business API without having your Facebook Business Manager approved.

However, you'll have very limited access to the WhatsApp API!

Therefore, it's recommended to apply for Facebook Business Verification if you want to unlock the full potential of the WhatsApp Business API for your business.

This process typically takes 2 to 7 days. Once your Facebook Business Manager ID is verified, we will proceed with applying for the WhatsApp Business API.

What should I do if I encounter an error in the embedded signup pop-up modal?
What should I do if my display name approval is delayed or rejected?

Display name approval is a trial-and-error process and may take multiple attempts to get the desired outcome. If you edit your display name, you should receive a result within 6-12 hours. Each subsequent review typically takes an additional 6-12 hours.

Create a Ticket for Support: If your display name approval is delayed or rejected, please contact support with the following minimum information:

  • Desired display name

PreviousUnsupported MessagesNextWhatsApp Blue Tick Verification

Last updated 5 months ago

Start by consulting the to troubleshoot the issue. The error responses in the embedded signup pop-up come directly from Facebook's servers. BizMagnets has limited control over these responses and does not have access to Facebook's support logs for this process. If the documentation does not resolve your issue, reach out to the BizMagnets support team for further assistance.

WhatsApp Business Solution Terms
WhatsApp Business Solution Policy
Commerce Policy
Embedded Signup Errors documentation