FAQs
This FAQ section offers quick and comprehensive support for common questions and concerns regarding Business Verification.
When can appointments be configured and become usable?
Appointments in BizMagnets can be configured and used after successfully completing Business Verification through Meta. Once your business account is verified, you can enable appointment features within the platform, integrating your scheduling system to allow customers to book appointments directly through WhatsApp. This ensures that both your business and Meta are aligned, providing a seamless experience for managing appointments.
When will tickets be configured and ready for use?
Tickets can be configured and become usable after your business completes verification with Meta. Once verified, the ticketing system can be activated within BizMagnets, allowing you to manage customer support inquiries, complaints, or requests directly via WhatsApp. This ensures seamless communication and tracking of tickets, helping businesses respond to customer needs efficiently.
When can WhatsApp Pay be set up and become operational?
WhatsApp Pay can be configured and used after successfully completing Business Verification through Meta. After verification, you'll be able to integrate WhatsApp Pay into your platform to facilitate seamless payments for your customers.
How can the WhatsApp message limit be increased from 250 to 1000 immediately?
To immediately increase the WhatsApp message limit from 250 to 1000, you must first complete the Business Verification process on Meta. Once verified, you can request the message limit increase by submitting a support ticket through your Business Manager account, ensuring you meet all compliance requirements and provide necessary documentation.
How do I utilize WhatsApp Flows provided by Meta?
To utilize WhatsApp Flows provided by Meta, you need to first complete the Business Verification process on Meta. Once verified, you can create and manage your flows through the WhatsApp Business API by designing conversational paths, integrating templates, and automating responses to enhance customer interactions effectively.
Can I change the phone number after creating an account?
Once a phone number is registered to the WhatsApp API, it cannot be changed directly. To update the number, you will need to register the new number first and then cancel the subscription associated with the previous number.
What are the requirements for a business to be approved for WhatsApp?
To be approved for WhatsApp, a business must comply with WhatsApp’s policies and ensure that its use cases align with WhatsApp’s guidelines. Compliance is required with the following:
What are possible reasons why my business might not get pre-approval?
Your business may not receive pre-approval for WhatsApp if:
a) You offer or sell:
Illegal, prescription, or recreational drugs (including marijuana)
Tobacco products or related paraphernalia
Unsafe supplements
Weapons, ammunition, or explosives
Animals
Adult items or services
Alcohol
Adult health products
Real-money gambling services
Goods or content deemed fraudulent, misleading, deceptive, or offensive
Products with overtly sexualized positioning
Products or services that enable unauthorized access to digital media in violation of Facebook’s policies
b) Your target audience includes individuals under the age of 16.
c) You request a phone number for countries or regions where WhatsApp/Facebook do not operate. Please refer to the Blocked Countries list below.
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