FAQs
This FAQ section offers quick and comprehensive support for common questions and concerns regarding Business Verification.
How long does the Business Verification process take, and what support can BizMagnets provide?
The Business Verification process typically takes 7–10 days, but this timeline is subject to Meta's review process, and no specific SLA can be guaranteed. BizMagnets can assist in the following ways:
If the verification has been under review for more than 30 days, you can contact our support team, and we will reach out to Meta's Trust and Safety team on your behalf.
If you provide your documents to us, we can review them and give feedback. However, we cannot submit documents to Meta on your behalf.
Meta may not provide exact reasons for verification rejections. These are communicated directly to the client via the Security Centre page in Business Manager.
Minimum Information Required for Ticket Creation:
Date when the Business Verification was submitted.
Screenshot of the Security Centre page in Facebook Business Manager.
For any issue related to Facebook Business Manager, we require a screenshot of the relevant Business Manager page.
What is the Commerce Policy check, and how long does it take for WhatsApp API access?
To gain access to the WhatsApp API, every WhatsApp Business Account must pass a Commerce Policy check, which is separate from the Business Verification process.
The review typically takes 1–2 days, but no specific SLA can be provided as it depends on Meta.
If the Account Status has been under review for more than 10 days, BizMagnets can escalate the issue to Meta's Trust and Safety team.
Reviews taking longer than 10 days often indicate one of the following issues:
The Business Info section in Facebook Business Manager is incomplete.
The listed website is offline.
The Business Info section contains incorrect website details.
Minimum Information Required for Ticket Creation:
Screenshot of the Business Info page in Facebook Business Manager.
When can appointments be configured and become usable?
Appointments in BizMagnets can be configured and used after successfully completing Business Verification through Meta. Once your business account is verified, you can enable appointment features within the platform, integrating your scheduling system to allow customers to book appointments directly through WhatsApp. This ensures that both your business and Meta are aligned, providing a seamless experience for managing appointments.
When will tickets be configured and ready for use?
Tickets can be configured and become usable after your business completes verification with Meta. Once verified, the ticketing system can be activated within BizMagnets, allowing you to manage customer support inquiries, complaints, or requests directly via WhatsApp. This ensures seamless communication and tracking of tickets, helping businesses respond to customer needs efficiently.
When can WhatsApp Pay be set up and become operational?
WhatsApp Pay can be configured and used after successfully completing Business Verification through Meta. After verification, you'll be able to integrate WhatsApp Pay into your platform to facilitate seamless payments for your customers.
How can the WhatsApp message limit be increased from 250 to 1000 immediately?
To immediately increase the WhatsApp message limit from 250 to 1000, you must first complete the Business Verification process on Meta. Once verified, you can request the message limit increase by submitting a support ticket through your Business Manager account, ensuring you meet all compliance requirements and provide necessary documentation.
How do I utilize WhatsApp Flows provided by Meta?
To utilize WhatsApp Flows provided by Meta, you need to first complete the Business Verification process on Meta. Once verified, you can create and manage your flows through the WhatsApp Business API by designing conversational paths, integrating templates, and automating responses to enhance customer interactions effectively.
Can I change the phone number after creating an account?
Once a phone number is registered to the WhatsApp API, it cannot be changed directly. To update the number, you will need to register the new number first and then cancel the subscription associated with the previous number.
What are the requirements for a business to be approved for WhatsApp?
To be approved for WhatsApp, a business must comply with WhatsApp’s policies and ensure that its use cases align with WhatsApp’s guidelines. Compliance is required with the following:
What are possible reasons why my business might not get pre-approval?
Your business may not receive pre-approval for WhatsApp if:
a) You offer or sell:
Illegal, prescription, or recreational drugs (including marijuana)
Tobacco products or related paraphernalia
Unsafe supplements
Weapons, ammunition, or explosives
Animals
Adult items or services
Alcohol
Adult health products
Real-money gambling services
Goods or content deemed fraudulent, misleading, deceptive, or offensive
Products with overtly sexualized positioning
Products or services that enable unauthorized access to digital media in violation of Facebook’s policies
b) Your target audience includes individuals under the age of 16.
c) You request a phone number for countries or regions where WhatsApp/Facebook do not operate. Please refer to the Blocked Countries list below.
Which countries are blocked from using the WhatsApp Business API?
WhatsApp restricts business communication with phone numbers from certain countries. The following countries are currently blocked:
Crimea (+7978)
Cuba (+53)
Iran (+98)
North Korea (+850)
Syria (+963)
Donetsk (+7856)
Luhansk (+7857)
Is Facebook Business Manager Verification necessary?
You can now get access to the WhatsApp Business API without having your Facebook Business Manager approved.
However, you'll have very limited access to the WhatsApp API!
Therefore, it's recommended to apply for Facebook Business Verification if you want to unlock the full potential of the WhatsApp Business API for your business.
This process typically takes 2 to 7 days. Once your Facebook Business Manager ID is verified, we will proceed with applying for the WhatsApp Business API.
What should I do if I encounter an error in the embedded signup pop-up modal?
Start by consulting the Embedded Signup Errors documentation to troubleshoot the issue. The error responses in the embedded signup pop-up come directly from Facebook's servers. BizMagnets has limited control over these responses and does not have access to Facebook's support logs for this process. If the documentation does not resolve your issue, reach out to the BizMagnets support team for further assistance.
What should I do if my display name approval is delayed or rejected?
Display name approval is a trial-and-error process and may take multiple attempts to get the desired outcome. If you edit your display name, you should receive a result within 6-12 hours. Each subsequent review typically takes an additional 6-12 hours.
Create a Ticket for Support: If your display name approval is delayed or rejected, please contact support with the following minimum information:
Desired display name
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