Configuration
The Ticketing Configuration section in BizMagnets allows you to streamline ticket management and automate the assignment process for better efficiency.
Last updated
The Ticketing Configuration section in BizMagnets allows you to streamline ticket management and automate the assignment process for better efficiency.
Last updated
Enable/Disable Configuration: The toggle at the top enables or disables the ticketing configuration system. When enabled, the settings below are applied automatically.
Select Bot: Assigns a specific bot to manage tickets. This bot could automate initial responses or handle simpler queries.
Select Team: Assigns tickets to a specific team. Ensures that tickets are routed to the appropriate team based on the context or company settings.
Select Team Lead: Designates a team lead who oversees the assigned tickets. Helps in managing ticket resolution and tracking accountability.
Automatic Assignment of Tickets: When enabled, tickets are automatically assigned to teams based on company-specific configurations. This feature is particularly useful for managing tickets generated by contacts from predefined companies.
Enable the configuration toggle.
Choose the bot, team, and team lead that best suit your ticketing needs.
Enable the checkbox for automatic assignment to ensure seamless ticket routing.
Click Apply to save the settings.
Efficient Issue Tracking: Streamlines the process of logging and managing customer issues, reducing manual workload.
Enhanced Customer Experience: Provides customers with a convenient platform to report issues and receive timely updates.
Improved Team Collaboration: Facilitates better coordination among support teams through clear ticket assignments and status tracking.
By utilizing the Ticketing Configuration Module in BizMagnets, businesses can enhance their customer support operations, leading to quicker resolutions and increased customer satisfaction.
