Chatbot Flows and Analytics

This includes guiding users through services, answering queries, or completing tasks specific to the business's needs. The flow is customizable within BizMagnets, allowing businesses to tailor the chatbot's responses, decision-making processes, and navigational paths to align with their objectives and enhance user engagement

For users, Flows enhance their interactions with businesses on WhatsApp, leading to more efficient task completion and reduced drop-offs compared to other channels.

For businesses, Flows boost engagement and task completion rates, contributing to better business results.

Utilizing Chatbot Flows

Designed for form-based applications, Chatbot Flows enables you to accomplish various tasks with your customers, such as:

• Lead generation

• Appointment booking

• Registration, Sign up, and Sign in

• Customer support and feedback

• And many more

Message Based Flow

A Message-Based Flow mirrors a chat with a friend, consisting of pre-set messages that direct the chatbot in conversing with users and offering information. This approach is beneficial for everyday interactions, addressing questions, or partaking in informal chats.

Order Based Flow

An Order-Based Flow follows a more organized sequence, akin to the step-by-step procedure of placing an online order. This method is useful for guiding users through a predetermined set of actions, such as choosing products, entering information, and finalizing a purchase. It serves as an ideal approach for businesses that emphasize transaction-based interactions.

Bot Library

BizMagnets Bot Library is a premium collection of ready-to-use chatbot templates and conversation flows, expertly crafted to streamline your chatbot deployment. Designed for efficiency and scalability, it empowers businesses to launch professional-grade automated interactions—faster and with minimal effort. Leverage customizable scripts and industry best practices to enhance customer engagement, maintain brand consistency, and simplify ongoing updates.

Key Components Bot Library

• Bot Name: Identifies the bot’s purpose.

• Created At: Timestamp of when the bot was made (helps track recent/old bots).

• Action: A button/link (e.g., "Use") to activate or deploy the bot.

Logs

Bot Logs is a detailed record of every interaction that has occurred within your automated chatbot flows. It serves as a comprehensive history for tracking and troubleshooting bot conversations.

The log table provides key information for each session, including:

• Contact Name: The name of the user who interacted with the bot.

• Mobile Number: The phone number of the user.

• Flow Name: The name of the specific bot flow the user engaged with (e.g., "Ticketing," "Action: send," "appointment").

• Session ID: A unique identifier for each bot conversation.

• Created At: The date and time the session began.

• Status: The final outcome of the session, such as "Ended" (completed successfully) or "Dropped" (ended unexpectedly or prematurely).

Bot Logs provide the granular data needed to debug issues, analyze user behavior in detail, and ensure your bot flows are working as intended.

Analytics

Bot Analytics refers to a dashboard that provides key metrics and visual insights into the performance of your automated chatbots. It helps you understand how users are interacting with the bot and the overall efficiency of your bot flows.

The key metrics and visualizations include:

• Bot Sessions: The total number of conversations initiated with the bot.

• Completed Sessions: The number of sessions where the user successfully reached the end of a bot flow.

• Dropped Sessions: The number of sessions that ended abruptly before completion.

• Flow Session Breakdown: A pie chart showing the percentage of users who enter different bot flows (e.g., Ticketing, Actions, Logic).

• Average Bot Session Length: A line graph that tracks the average duration of bot conversations over time.

Bot analytics helps you optimize your chatbot by identifying where users are succeeding, where they are dropping off, and which flows are most popular.

Export the Bot Flow

To download your Bot Flows in BizMagnets, click ‘Export’.