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  • Welcome to BizMagnets
  • SET-UP BIZMAGNETS ACCOUNT
    • Create an account in BizMagnets
    • Requirements to get started with your own number
    • Activate WhatsApp Business API on your own number
    • Migration
  • WHATSAPP CHANNEL
    • Creating WhatsApp Channel
    • Meta Business Verification
    • Required Documents for Facebook Business Verification
    • Drive traffic to your WhatsApp number using Quick Links
    • Display Name
      • Display Name Rejection and Appeal
    • How to change your Display Name
    • Facebook Business Verification Grayed Out, Not Visible or Disabled
    • Messaging Limits & Quality Ratings
    • WhatsApp Business API Errors
    • Business Phone Numbers
    • Support with Meta
    • WhatsApp Chat Widget
    • Supported Media Types
    • Unsupported Messages
    • FAQs
  • BLUE TICK VERIFICATION
    • WhatsApp Blue Tick Verification
    • How to Apply for Blue Tick Verification?
    • What if Your Application Gets Rejected?
    • FAQs
  • Conversation
    • Initiate Conversation
    • Sales Inbox
  • Support Inbox
  • Contact Information & Attributes Panel
  • Bulk WhatsApp Opt-In
  • FAQs
  • Contacts
    • Add Contact
    • Export Contacts
    • Contact Deletion
    • Contact Management
    • Opt-in Management
    • Community
      • New Community
      • Existing Community
    • Companies
  • TEMPLATE
    • BizMagnets Template Messages
    • Template Categories
    • Create and Edit Template
    • Carousel Marketing Templates
    • Product Marketing Templates
    • Coupon Marketing Template
    • Limited Time Offer Templates
    • Order Details Template
    • Authentication Template
    • FAQs
  • BOT FLOWS
    • Things to Know Before Building Your First Bot
    • BizMagnets Chatbot
    • Chatbot Flows and Analytics
    • Creating Flow in BizMagnets
    • Send Card
      • Text
      • Media
      • Template
      • CTA URL
      • Flow
      • Location
      • Payments
      • Voice
    • Ask Questions
      • Text
      • Button Option
      • List Option
      • Address
      • Flow
      • Keywords
      • Location
      • Current Location
      • Number
      • Mail
      • Date
      • Link
      • File
    • Logic
      • Condition
      • Delay
      • Variables
      • Switch
      • Jump To
      • Replace Text
      • Check Geofence
    • Integrations
      • Connect Your System with the WhatsApp Chat Bot Using API
      • Send Your WhatsApp Data to Zoho CRM Using Chatbot
      • Send Payment Links via WhatsApp Chatbot Using Razorpay Integration
      • Connect WhatsApp and Google Sheets to Collect Responses
      • Connect Shopify and WhatsApp to Collect Orders via Chatbot
      • Send your WhatsApp data to Sangam CRM using Chatbot
      • Send your WhatsApp data to WooCommerce using Chatbot
      • Connect ChatGPT with WhatsApp in BizMagnets Chatbot
      • Send Your WhatsApp Data to Zoho Bigin Using Chatbot
      • Send Your WhatsApp Data to HubSpot Using Chatbot
      • Send Your WhatsApp Orders to ShipRocket Using Chatbot
      • Send Payment Links via WhatsApp Chatbot Using Cashfree Integration
      • Send Payment Links via WhatsApp Chatbot with Telr Integration
    • Catalogue
      • Send Products
    • Actions
      • Assign Conversation
      • Set Tag
      • Remove Tag
      • Update Chat Status
      • Update Contact Fields
      • Trigger Sequence
      • Add Notes
    • Ticketing
      • Tickets
      • Create Ticket
      • Ticket Media
      • Get Tickets
    • Appointments
      • Appointment Flow
      • Appointment Confirmation
      • Set Members
      • Reschedule Flow
    • Set Up Default Bot
    • Bot Management
    • FAQs
  • CAMPAIGN
    • BizMagnets Campaign
    • Campaign set up
    • Check and Test the Campaign
    • Campaign Analytics and Report
    • FAQs
  • WHATSAPP DRIP CAMPAIGN
    • Understanding Drip Marketing
    • Basics of Drip Campaign
    • Create New Drip Campaign
    • Drip Campaign Message Management
    • Campaign Management Options
    • Drip Campaign Analytics
    • FAQs
  • CTWA
    • CTWA in BizMagnets
    • Create your Ad Campaign
    • FAQs
  • FLOWS
    • BizMagnets WhatsApp Flows
  • Create WhatsApp Flows in BizMagnets
  • INTEGRATION
    • E-commerce Platforms
      • Shopify
        • Workflows for Shopify
      • WooCommerce
        • Workflows for WooCommerce
      • WooCommerce Cart Abandonment Recovery
    • Shipping and Logistics
      • ShipRocket
        • ShipRocket Workflows
    • Payment Gateways
      • Razorpay
        • Razorpay Workflows
      • Cashfree
        • Workflows for Cashfree
      • Stripe
        • Stripe Workflows
    • Marketing and Engagement Platforms
      • Facebook Leads
        • Send Automated WhatsApp Messages to Facebook Leads
      • WebEngage
    • Additional Integrations
      • Zoho Books
        • Zoho Books Notifications
        • Workflow for Zoho Books
      • Generic Webhooks
        • Generic Webhook Workflows
        • Connect Wix Using Generic Webhook
        • Connect Zoho Desk Using Generic Webhook
        • Connect Your Google Form Using Generic Webhook
        • Connect Contact Form 7 Using Generic Webhook
      • Calendly
        • Workflows for Calendly
      • Pabbly
    • FAQs
  • APPOINTMENTS
    • BizMagnets Appointment
    • Appointment Booking
    • Appointment Template Configuration
    • FAQs
  • TICKETING
    • BizMagnets Ticketing
    • Ticket Fields
    • SLA Policies
    • Configuration
    • FAQs
  • Field Force Tracking
    • Field Force Tracking in BizMagnets
    • Add Geofence
    • Geofence Report
  • PRICING
    • Conversation Pricing
    • Message Credits
    • Billing & Subscriptions
  • COMMERCE
    • Facebook Catalogue
    • Orders
    • Payments
      • Sending Payment Links
      • Tracking Payments
      • FAQs
  • WHATSAPP OTP
    • WhatsApp OTP Configuration
    • OTP Authentication
  • API DOCUMENTS
    • Authentication
    • Channel
    • Untitled
    • API Docs
  • ADDITIONAL DETAILS
    • Members
      • Teams
      • Roles
      • FAQs
    • Exploring Message Delivery Challenges on WhatsApp
    • New Per-user Messaging Limits on WhatsApp
    • Automations
      • Chat Inbox Assignment
      • Chat Inbox Configuration
    • Quick Replies
    • Tags
    • API Keys
    • Biz Catalogues
    • Custom Fields
    • Frequently Asked Questions
  • ANALYTICS
    • Dashboard
    • Conversation Report
    • View Insights
    • Failed Messages
  • Group 1
    • Knowledge Base
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On this page
  • Utilizing Chatbot Flows
  • Message Based Flow
  • Order Based Flow
  • Bot Library
  • Key Components Bot Library
  • Analytics
  • Export the Bot Flow
  1. BOT FLOWS

Chatbot Flows and Analytics

In BizMagnets, a chatbot flow defines the series of automated interactions or conversation steps a chatbot follows to assist users.

This includes guiding users through services, answering queries, or completing tasks specific to the business's needs. The flow is customizable within BizMagnets, allowing businesses to tailor the chatbot's responses, decision-making processes, and navigational paths to align with their objectives and enhance user engagement

WhatsApp Flows allows businesses to design, construct, and personalize their own interactive pathways, thereby enhancing chatbot and AI agent functionalities and delivering holistic, end-to-end user experiences.

For users, Flows enhance their interactions with businesses on WhatsApp, leading to more efficient task completion and reduced drop-offs compared to other channels.

For businesses, Flows boost engagement and task completion rates, contributing to better business results.

Utilizing Chatbot Flows

Designed for form-based applications, Chatbot Flows enables you to accomplish various tasks with your customers, such as:

  • Lead generation

  • Appointment booking

  • Registration, Sign up, and Sign in

  • Customer support and feedback

  • And many more

Meta will continue to expand Flows capabilities to unlock additional use cases in the future. We will keep you updated.

Message Based Flow

A Message-Based Flow mirrors a chat with a friend, consisting of pre-set messages that direct the chatbot in conversing with users and offering information. This approach is beneficial for everyday interactions, addressing questions, or partaking in informal chats.

Order Based Flow

An Order-Based Flow follows a more organized sequence, akin to the step-by-step procedure of placing an online order. This method is useful for guiding users through a predetermined set of actions, such as choosing products, entering information, and finalizing a purchase. It serves as an ideal approach for businesses that emphasize transaction-based interactions.

Bot Library

BizMagnets Bot Library is a premium collection of ready-to-use chatbot templates and conversation flows, expertly crafted to streamline your chatbot deployment. Designed for efficiency and scalability, it empowers businesses to launch professional-grade automated interactions—faster and with minimal effort. Leverage customizable scripts and industry best practices to enhance customer engagement, maintain brand consistency, and simplify ongoing updates.

Key Components Bot Library

  • Bot Name: Identifies the bot’s purpose.

  • Created At: Timestamp of when the bot was made (helps track recent/old bots).

  • Action: A button/link (e.g., "Use") to activate or deploy the bot.

Analytics

Analytics in a bot flow track the status of the conversation, helping optimize scripts to reduce drop-offs. They measure flow effectiveness—such as the ratio of users who complete versus those who abandon the interaction.

Analytics display contact details (name, mobile number) and session IDs for traceability, show timestamps to analyze response times, and track statuses (e.g., "Ended," "Dropped") to pinpoint where users disengage.

Export the Bot Flow

To download your Bot Flows in BizMagnets, click ‘Export’.

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Last updated 1 day ago