Chatbot Flows and Analytics
In BizMagnets, a chatbot flow defines the series of automated interactions or conversation steps a chatbot follows to assist users.
This includes guiding users through services, answering queries, or completing tasks specific to the business's needs. The flow is customizable within BizMagnets, allowing businesses to tailor the chatbot's responses, decision-making processes, and navigational paths to align with their objectives and enhance user engagement
For users, Flows enhance their interactions with businesses on WhatsApp, leading to more efficient task completion and reduced drop-offs compared to other channels.
For businesses, Flows boost engagement and task completion rates, contributing to better business results.
Utilizing Chatbot Flows
Designed for form-based applications, Chatbot Flows enables you to accomplish various tasks with your customers, such as:
Lead generation
Appointment booking
Registration, Sign up, and Sign in
Customer support and feedback
And many more
Message Based Flow
A Message-Based Flow mirrors a chat with a friend, consisting of pre-set messages that direct the chatbot in conversing with users and offering information. This approach is beneficial for everyday interactions, addressing questions, or partaking in informal chats.
Order Based Flow
An Order-Based Flow follows a more organized sequence, akin to the step-by-step procedure of placing an online order. This method is useful for guiding users through a predetermined set of actions, such as choosing products, entering information, and finalizing a purchase. It serves as an ideal approach for businesses that emphasize transaction-based interactions.
Bot Library
BizMagnets Bot Library is a premium collection of ready-to-use chatbot templates and conversation flows, expertly crafted to streamline your chatbot deployment. Designed for efficiency and scalability, it empowers businesses to launch professional-grade automated interactions—faster and with minimal effort. Leverage customizable scripts and industry best practices to enhance customer engagement, maintain brand consistency, and simplify ongoing updates.
Key Components Bot Library
Bot Name: Identifies the bot’s purpose.
Created At: Timestamp of when the bot was made (helps track recent/old bots).
Action: A button/link (e.g., "Use") to activate or deploy the bot.
Analytics
Analytics in a bot flow track the status of the conversation, helping optimize scripts to reduce drop-offs. They measure flow effectiveness—such as the ratio of users who complete versus those who abandon the interaction.
Analytics display contact details (name, mobile number) and session IDs for traceability, show timestamps to analyze response times, and track statuses (e.g., "Ended," "Dropped") to pinpoint where users disengage.
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