Chatbot Flows and Analytics

In BizMagnets, a chatbot flow defines the series of automated interactions or conversation steps a chatbot follows to assist users.

This includes guiding users through services, answering queries, or completing tasks specific to the business's needs. The flow is customizable within BizMagnets, allowing businesses to tailor the chatbot's responses, decision-making processes, and navigational paths to align with their objectives and enhance user engagement

WhatsApp Flows allows businesses to design, construct, and personalize their own interactive pathways, thereby enhancing chatbot and AI agent functionalities and delivering holistic, end-to-end user experiences.

For users, Flows enhance their interactions with businesses on WhatsApp, leading to more efficient task completion and reduced drop-offs compared to other channels.

For businesses, Flows boost engagement and task completion rates, contributing to better business results.

Utilizing Chatbot Flows

Designed for form-based applications, Chatbot Flows enables you to accomplish various tasks with your customers, such as:

• Lead generation

• Appointment booking

• Registration, Sign up, and Sign in

• Customer support and feedback

• And many more

Meta will continue to expand Flows capabilities to unlock additional use cases in the future. We will keep you updated.

Message Based Flow

A Message-Based Flow mirrors a chat with a friend, consisting of pre-set messages that direct the chatbot in conversing with users and offering information. This approach is beneficial for everyday interactions, addressing questions, or partaking in informal chats.

Order Based Flow

An Order-Based Flow follows a more organized sequence, akin to the step-by-step procedure of placing an online order. This method is useful for guiding users through a predetermined set of actions, such as choosing products, entering information, and finalizing a purchase. It serves as an ideal approach for businesses that emphasize transaction-based interactions.

Bot Library

BizMagnets Bot Library is a premium collection of ready-to-use chatbot templates and conversation flows, expertly crafted to streamline your chatbot deployment. Designed for efficiency and scalability, it empowers businesses to launch professional-grade automated interactions—faster and with minimal effort. Leverage customizable scripts and industry best practices to enhance customer engagement, maintain brand consistency, and simplify ongoing updates.

Key Components Bot Library

• Bot Name: Identifies the bot’s purpose.

• Created At: Timestamp of when the bot was made (helps track recent/old bots).

• Action: A button/link (e.g., "Use") to activate or deploy the bot.

Analytics

Analytics in a bot flow track the status of the conversation, helping optimize scripts to reduce drop-offs. They measure flow effectiveness—such as the ratio of users who complete versus those who abandon the interaction.

Analytics display contact details (name, mobile number) and session IDs for traceability, show timestamps to analyze response times, and track statuses (e.g., "Ended," "Dropped") to pinpoint where users disengage.

Export the Bot Flow

To download your Bot Flows in BizMagnets, click ‘Export’.