# Ticket Creation
Every customer message from WhatsApp is automatically converted into a support ticket, ensuring all issues are tracked, prioritized, and resolved efficiently.
## How to Create a Ticket
1. From the dashboard, navigate to **'Helpdesk'** and select **'Tickets'** under the **'Ticketing'** section.
2. Click **'+New'** to open the ticket creation page.
3. Fill in the Ticket Details:
* Select the **Contact** from the dropdown menu.
* Enter a brief **Subject** that summarizes the issue.
* Provide a detailed **Description** for your ticket.
* You can also enter a **Phone Number** if needed.
* Optionally, select a **Date** for the ticket.
4. Specify the ticket's classification:
* Select the **Priority** from the dropdown (e.g., High, Medium, Low).
* Select the ticket **Type** from the dropdown to categorize the issue.
5. Assign the Ticket:
* Select the appropriate **Assign Team** from the dropdown.
* Select a specific **Assign Member** from the dropdown to assign responsibility.
6. Upload relevant files in the **Attachments** section. This is useful for sharing screenshots or documents related to the issue.
