# Ticket Creation

Every customer message from WhatsApp is automatically converted into a support ticket, ensuring all issues are tracked, prioritized, and resolved efficiently.

## How to Create a Ticket

1. From the dashboard, navigate to **'Helpdesk'** and select **'Tickets'** under the **'Ticketing'** section.

<figure><img src="/files/PYFywqFzUmdcGmRtnAOo" alt=""><figcaption></figcaption></figure>

2. Click **'+New'** to open the ticket creation page.

<figure><img src="/files/2euBhkjtMWmYkLxzfktV" alt=""><figcaption></figcaption></figure>

3. Fill in the Ticket Details:
   * Select the **Contact** from the dropdown menu.
   * Enter a brief **Subject** that summarizes the issue.
   * Provide a detailed **Description** for your ticket.
   * You can also enter a **Phone Number** if needed.
   * Optionally, select a **Date** for the ticket.
4. Specify the ticket's classification:
   * Select the **Priority** from the dropdown (e.g., High, Medium, Low).

     <figure><img src="/files/6augFA6WizvziGI22V16" alt=""><figcaption></figcaption></figure>
   * Select the ticket **Type** from the dropdown to categorize the issue.

<figure><img src="/files/e7b3sJPN7y3xE3ioTrWR" alt=""><figcaption></figcaption></figure>

5. Assign the Ticket:
   * Select the appropriate **Assign Team** from the dropdown.
   * Select a specific **Assign Member** from the dropdown to assign responsibility.

<figure><img src="/files/KStjnPNHJpEeA0RX6Rnb" alt=""><figcaption></figcaption></figure>

6. Upload relevant files in the **Attachments** section. This is useful for sharing screenshots or documents related to the issue.


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