Ticket Creation
Streamline your customer support and never miss a query with BizMagnets' Ticketing system.
Every customer message from WhatsApp is automatically converted into a support ticket, ensuring all issues are tracked, prioritized, and resolved efficiently.
How to Create a Ticket
From the dashboard, navigate to 'Helpdesk' and select 'Tickets' under the 'Ticketing' section.
Click '+New' to open the ticket creation page.
Fill in the Ticket Details:
Select the Contact from the dropdown menu.
Enter a brief Subject that summarizes the issue.
Provide a detailed Description for your ticket.
You can also enter a Phone Number if needed.
Optionally, select a Date for the ticket.
Specify the ticket's classification:
Select the Priority from the dropdown (e.g., High, Medium, Low).
Select the ticket Type from the dropdown to categorize the issue.
Assign the Ticket:
Select the appropriate Assign Team from the dropdown.
Select a specific Assign Member from the dropdown to assign responsibility.
Upload relevant files in the Attachments section. This is useful for sharing screenshots or documents related to the issue.
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