Ticket Creation

Streamline your customer support and never miss a query with BizMagnets' Ticketing system.

Every customer message from WhatsApp is automatically converted into a support ticket, ensuring all issues are tracked, prioritized, and resolved efficiently.

How to Create a Ticket

  1. From the dashboard, navigate to Tickets under the Ticketing section.

  2. Click '+New' to open the ticket creation page.

  1. Fill in the Ticket Details:

    • Select the Contact from the dropdown menu.

    • Enter a brief Subject that summarizes the issue.

    • Provide a detailed Description for your ticket.

    • You can also enter a Phone Number if needed.

    • Optionally, select a Date for the ticket.

  2. Specify the ticket's classification:

    • Select the Priority from the dropdown (e.g., High, Medium, Low).

    • Select the ticket Type from the dropdown to categorize the issue.

  1. Assign the Ticket:

    • Select the appropriate Assign Team from the dropdown.

    • Select a specific Assign Member from the dropdown to assign responsibility.

  1. Upload relevant files in the Attachments section. This is useful for sharing screenshots or documents related to the issue.

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