> For the complete documentation index, see [llms.txt](https://docs.bizmagnets.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bizmagnets.ai/bot-flows/bizmagnets-chatbot.md).

# BizMagnets Chatbot

This tool allows BizMagnets users to craft dynamic, responsive chatbots tailored to meet their specific business needs, with a creation process that is both straightforward and user-friendly. The chatbot's flexibility makes it an invaluable asset, capable of managing diverse inquiries and scenarios.

{% hint style="info" %}
This feature is ideal for scheduling appointments, exploring products, gathering feedback, generating new sales leads, or any other context where structured communication enhances the customer experience. 
{% endhint %}

BizMagnets Chatbot offer comprehensive tools for improving interaction and communication efficiency within businesses.

## Build Chatbot in BizMagnets

Create a bot from scratch by following the below steps.

1. From the navigation bar, go to **'Service Automation'** and selece **'Bot Flow'.** You will be directed to My Bots page.

<figure><img src="/files/ihQdIAU8OkWMtQS6xyh8" alt=""><figcaption></figcaption></figure>

2. In the upper right corner, select **'+ Create New Bot'** and enter the necessary information such as the Bot Name, the duration the bot should wait for a user's response following the last question posed, the message to convey to the customer, and the desired action for the bot to execute at the conversation's conclusion before clicking **'Create'**.

<figure><img src="/files/OVBr2QpmJRGNP0Tzn9HC" alt=""><figcaption></figcaption></figure>

3. After creating the bot, you can incorporate multiple flows into any bot to develop a fully-fledged conversational chatbot.

## Edit or Update a Bot

Once the bot is created, you can modify details such as the Bot Name, the duration the bot should wait for a user's response after the last question and the message you wish to send following the Delayed Response Notification. Chick on the **'Update Bot'** option and changes you made on the Bot will be updated.&#x20;

<figure><img src="/files/K4HLzAo9qqGXYdSRLdDd" alt=""><figcaption></figcaption></figure>

## **Pause a Bot Flow in BizMagnets**

To temporarily stop a Bot Flow from running or triggering in WhatsApp conversations, follow these steps:

1. Go to the **Bot Flows** section from your BizMagnets dashboard.
2. Find the Flow you want to pause.
3. Toggle on the 'Pause' button to stop the Bot Flow.&#x20;

<figure><img src="/files/A4d1rX3uZCfXCahUAoiQ" alt=""><figcaption></figcaption></figure>

4. A confirmation pop-up will appear to confirm the action.
5. Toggle the switch to enable the flow.

<figure><img src="/files/DNb3RKd5CDB0lnfuuM5V" alt=""><figcaption></figcaption></figure>

Once paused, the Flow will no longer be triggered in conversations until it is manually resumed. This is useful for testing, updates, or temporarily disabling specific automations.