> For the complete documentation index, see [llms.txt](https://docs.bizmagnets.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bizmagnets.ai/bot-flows/bizmagnets-chatbot.md).

# BizMagnets Chatbot

BizMagnets offers a powerful Chatbot feature, enhancing customer engagement, fine-tune, and personalize messages with automating communication.

This tool allows BizMagnets users to craft dynamic, responsive chatbots tailored to meet their specific business needs, with a creation process that is both straightforward and user-friendly. The chatbot's flexibility makes it an invaluable asset, capable of managing diverse inquiries and scenarios.

{% hint style="info" %}
This feature is ideal for scheduling appointments, exploring products, gathering feedback, generating new sales leads, or any other context where structured communication enhances the customer experience. 
{% endhint %}

BizMagnets Chatbot offer comprehensive tools for improving interaction and communication efficiency within businesses.

## Build Chatbot in BizMagnets

Create a bot from scratch by following the below steps.

1. From the navigation bar, go to **'Service Automation'** and selece **'Bot Flow'.** You will be directed to My Bots page.

<figure><img src="https://789614814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvCr7uCTpZRGEF8A48OOJ%2Fuploads%2FFcCpxwfuut93WbtzoLBu%2FScreenshot%202025-09-06%20161316.png?alt=media&amp;token=ea847ed9-fd1b-4071-8883-af806fe7c455" alt=""><figcaption></figcaption></figure>

2. In the upper right corner, select **'+ Create New Bot'** and enter the necessary information such as the Bot Name, the duration the bot should wait for a user's response following the last question posed, the message to convey to the customer, and the desired action for the bot to execute at the conversation's conclusion before clicking **'Create'**.

<figure><img src="https://789614814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvCr7uCTpZRGEF8A48OOJ%2Fuploads%2F0LlJJx80m4c5bOUGQP6l%2FScreenshot%202025-06-03%20173813.png?alt=media&amp;token=bee10c33-3cca-457b-8850-893e38071b82" alt=""><figcaption></figcaption></figure>

3. After creating the bot, you can incorporate multiple flows into any bot to develop a fully-fledged conversational chatbot.

## Edit or Update a Bot

Once the bot is created, you can modify details such as the Bot Name, the duration the bot should wait for a user's response after the last question and the message you wish to send following the Delayed Response Notification. Chick on the **'Update Bot'** option and changes you made on the Bot will be updated.&#x20;

<figure><img src="https://789614814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvCr7uCTpZRGEF8A48OOJ%2Fuploads%2FvrKtdyiIyhJgwFsv7ICQ%2FScreenshot%202025-09-06%20162139.png?alt=media&amp;token=6ca95136-46f2-4663-9323-7773b2b777ed" alt=""><figcaption></figcaption></figure>

## **Pause a Bot Flow in BizMagnets**

To temporarily stop a Bot Flow from running or triggering in WhatsApp conversations, follow these steps:

1. Go to the **Bot Flows** section from your BizMagnets dashboard.
2. Find the Flow you want to pause.
3. Toggle on the 'Pause' button to stop the Bot Flow.&#x20;

<figure><img src="https://789614814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvCr7uCTpZRGEF8A48OOJ%2Fuploads%2FAQQG6KF9FjPfRFMLRy7y%2FScreenshot%202025-09-06%20161506.png?alt=media&amp;token=828b041a-1199-40c6-806d-db81d2710fae" alt=""><figcaption></figcaption></figure>

4. A confirmation pop-up will appear to confirm the action.
5. Toggle the switch to enable the flow.

<figure><img src="https://789614814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvCr7uCTpZRGEF8A48OOJ%2Fuploads%2FilAaXEm93RPIWLoSPEFP%2FScreenshot%202025-09-06%20161520.png?alt=media&amp;token=a363a362-ab80-4bff-93c9-cba16dfcfcc1" alt=""><figcaption></figcaption></figure>

Once paused, the Flow will no longer be triggered in conversations until it is manually resumed. This is useful for testing, updates, or temporarily disabling specific automations.