FAQs

Here are some frequently asked questions (FAQs) regarding the appointment feature in BizMagnets.

What is the Appointment feature in BizMagnets?

The Appointment feature in BizMagnets allows businesses to schedule, manage, and track appointments seamlessly through WhatsApp. It integrates with calendar systems to automate booking confirmations, reminders, and follow-ups, enhancing customer engagement and reducing no-shows.

How do I set up my appointment calendar?

Navigate to the 'Appointments' section and select 'Appointments' from the dropdown menu. Click on 'Get Started' under 'Set up My Calendar.' Define your available dates, select working days, add time slots, and configure reminder settings. Once configured, click 'Create' to finalize your appointment calendar

Can I integrate BizMagnets with my existing calendar system?

Yes, BizMagnets integrates with various calendar systems, such as Google Calendar, to sync appointments seamlessly. This integration ensures that all scheduled appointments are updated in real-time across platforms

How does BizMagnets handle appointment reminders?

BizMagnets allows you to configure automated reminders that are sent to customers ahead of their scheduled appointments. You can set the frequency and timing of these reminders to reduce no-shows and keep customers informed.

Is it possible to customize appointment templates?

Yes, BizMagnets provides a Template Configuration interface that allows you to set up different types of templates for appointment-related events, such as confirmations, reminders, and follow-ups. This customization ensures consistent and personalized communication with your customers

How can I manage holidays in the appointment scheduling system?

You can define specific dates as holidays in the 'Holiday List' within the Appointments module. This ensures that appointments are not scheduled on non-working days, helping to streamline booking operations and avoid conflicts.

Can customers reschedule or cancel appointments?

Yes, customers can reschedule or cancel appointments by responding to predefined prompts or messages through WhatsApp. This functionality provides flexibility and improves the overall customer experience.

How do I view and manage scheduled appointments?

The Appointment Dashboard in BizMagnets provides a comprehensive overview of appointment statistics and status updates. You can view total appointments, pending, completed, and canceled appointments, along with visual representations like charts for easy analysis.

Is there a way to export appointment data for reporting purposes?

Yes, BizMagnets offers an export option that allows you to download appointment data, likely in formats like Excel. This feature enables you to analyze or share reports externally as needed.

Can I set a buffer time between appointments?

Yes, BizMagnets allows you to configure buffer times between appointments. This ensures you have sufficient time to prepare for the next appointment or handle any unforeseen delays.

What happens if a customer doesn’t show up for an appointment?

You can mark the appointment as a "No Show" in the Appointment Dashboard. This status helps you track missed appointments and send follow-up messages or reschedule as needed.

How do I configure recurring appointments?

BizMagnets supports recurring appointments. While setting up an appointment, select the recurrence frequency (e.g., daily, weekly) and define the duration of the recurrence.

Can I assign appointments to specific team members?

Yes, you can assign appointments to individual team members or departments based on availability, ensuring efficient resource allocation and better customer service.

How do I handle walk-in appointments in BizMagnets?

Walk-in appointments can be logged manually through the Appointment Dashboard. Provide the necessary details such as customer name, contact information, and time slot to schedule the walk-in appointment.

Is there a way to block specific time slots?

Yes, you can block specific time slots to prevent bookings during those periods. This is useful for team meetings, holidays, or other planned unavailability.

How do I check customer responses to appointment reminders?

Customer responses to reminders are tracked in the Appointment Logs. You can view if customers confirmed, rescheduled, or canceled their appointments.

These FAQs provide insights into the appointment scheduling capabilities of BizMagnets, assisting businesses in effectively managing appointments through WhatsApp.