Assign Conversation

Enhance customer interactions with a personalized touch using our conversation assignment card. Assign conversations to users, teams, bots, or contact owners in your BizMagnets account.

This card enables your agents to take over the conversation and provide a personalized experience.

You can Assign the Conversation to the Team members or Bot or their contact owner listed in the CRM software.

Assign to Any Contact Owner

If you select the Assignee Type as contact_owner, the assignee will be the contact owner of the lead in the CRM.

Assign to Any Bot

If you select the Assignee Type as Bot, the assignee will be any of the bots you have created in your BizMagnets account.

Assign to Any Team

If you select the Assignee Type as Team, the assignee will be any of the teams you have created in your BizMagnets account.

Once the Assign Conversation card is triggered, the visitor will wait for interaction with your agents.