# Assign Conversation

This card enables your agents to take over the conversation and provide a personalized experience.

<figure><img src="https://789614814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvCr7uCTpZRGEF8A48OOJ%2Fuploads%2Flel95OVRtFUZMo02r2xX%2FScreenshot%202025-09-19%20153522.png?alt=media&#x26;token=769059e3-4346-4c91-899b-a892b748bac3" alt=""><figcaption></figcaption></figure>

You can Assign the Conversation to the Team members or Bot or their contact owner listed in the CRM software.

## Assign to Any Contact Owner

If you select the Assignee Type as contact\_owner, the assignee will be the contact owner of the lead in the CRM.

<figure><img src="https://789614814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvCr7uCTpZRGEF8A48OOJ%2Fuploads%2FMANFag8AbbgotyFGBoEc%2FScreenshot%202024-07-19%20153641.png?alt=media&#x26;token=168660f2-2f69-4e26-a8ac-6b797cdee791" alt=""><figcaption></figcaption></figure>

## Assign to Any Bot

If you select the Assignee Type as Bot, the assignee will be any of the bots you have created in your BizMagnets account.

<figure><img src="https://789614814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvCr7uCTpZRGEF8A48OOJ%2Fuploads%2FMbJYAklxORkTwjZVPiwx%2FScreenshot%202024-07-19%20153710.png?alt=media&#x26;token=2fd8a4f4-c55b-4194-bc60-16e4bf533a15" alt=""><figcaption></figcaption></figure>

## Assign to Any Team

If you select the Assignee Type as Team, the assignee will be any of the teams you have created in your BizMagnets account.

<figure><img src="https://789614814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvCr7uCTpZRGEF8A48OOJ%2Fuploads%2FzX8FRX3dyfItKeGl2RAa%2FScreenshot%202024-07-19%20153736.png?alt=media&#x26;token=92d38218-793b-4a3d-8b04-8d11205c4fb3" alt=""><figcaption></figcaption></figure>

Once the Assign Conversation card is triggered, the visitor will wait for interaction with your agents.