> For the complete documentation index, see [llms.txt](https://docs.bizmagnets.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bizmagnets.ai/bot-flows/actions/assign-conversation.md).

# Assign Conversation

This card enables your agents to take over the conversation and provide a personalized experience.

<figure><img src="/files/F4aRae5Lk3wBqQ0dWlce" alt=""><figcaption></figcaption></figure>

You can Assign the Conversation to the Team members or Bot or their contact owner listed in the CRM software.

## Assign to Any Contact Owner

If you select the Assignee Type as contact\_owner, the assignee will be the contact owner of the lead in the CRM.

<figure><img src="/files/oWJRcfZxjmNRkzHqzhnx" alt=""><figcaption></figcaption></figure>

## Assign to Any Bot

If you select the Assignee Type as Bot, the assignee will be any of the bots you have created in your BizMagnets account.

<figure><img src="/files/zoML766mjFySI2hTzKoT" alt=""><figcaption></figcaption></figure>

## Assign to Any Team

If you select the Assignee Type as Team, the assignee will be any of the teams you have created in your BizMagnets account.

<figure><img src="/files/X5OCotdBgJrcyR84htdh" alt=""><figcaption></figcaption></figure>

Once the Assign Conversation card is triggered, the visitor will wait for interaction with your agents.