> For the complete documentation index, see [llms.txt](https://docs.bizmagnets.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bizmagnets.ai/appointments/appointment-template-configuration.md).
# Appointment Template Configuration
## **Template Categories**
Each type of template category corresponds to a specific stage of the appointment process. Clicking on this link allows you to choose or create a message template for each type.
### **Reminder Template**
Sends reminders to customers before their appointment to ensure they don’t forget.\
Example: "Your appointment is scheduled for tomorrow at \[Time]."
### **Start Template**
Notifies customers when the appointment begins, prompting them to join or participate.\
Example: "Your appointment with \[Provider/Service] has started. Please join now."
### **Complete Template**
Sent after the appointment concludes to thank customers or gather feedback.\
Example: "Thank you for attending your appointment. We value your feedback!"
### **Cancel Template**
Alerts customers when an appointment is canceled, offering rescheduling or support options.\
Example: "Your appointment on \[Date, Time] has been canceled. Please contact us for assistance."
### **Reschedule Template**
Notifies customers of changes to their appointment date or time with updated details.\
Example: "Your appointment has been rescheduled to \[New Date, Time]."
## **How to Use Template Configuration**
1. Click **Select Template** for each category.
2. Choose an existing template or create a new one by specifying headers, body text, and optional buttons.
3. Enable or disable rescheduling using the toggle.
4. Click **Create** to save the configuration.
This setup ensures customers receive timely and relevant updates, improving their overall experience and reducing no-shows.