# Appointment Template Configuration

## **Template Categories**

Each type of template category corresponds to a specific stage of the appointment process. Clicking on this link allows you to choose or create a message template for each type.

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### **Reminder Template**

Sends reminders to customers before their appointment to ensure they don’t forget.\
Example: "Your appointment is scheduled for tomorrow at \[Time]."

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### **Start Template**

Notifies customers when the appointment begins, prompting them to join or participate.\
Example: "Your appointment with \[Provider/Service] has started. Please join now."

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### **Complete Template**

Sent after the appointment concludes to thank customers or gather feedback.\
Example: "Thank you for attending your appointment. We value your feedback!"

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### **Cancel Template**

Alerts customers when an appointment is canceled, offering rescheduling or support options.\
Example: "Your appointment on \[Date, Time] has been canceled. Please contact us for assistance."

<figure><img src="https://789614814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvCr7uCTpZRGEF8A48OOJ%2Fuploads%2FEsDkq0zLkohvOtX2DSri%2FScreenshot%202024-12-26%20165150.png?alt=media&#x26;token=db3c766f-c162-4e6f-843d-5fdf2baffe7e" alt=""><figcaption></figcaption></figure>

### **Reschedule Template**

Notifies customers of changes to their appointment date or time with updated details.\
Example: "Your appointment has been rescheduled to \[New Date, Time]."

<figure><img src="https://789614814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvCr7uCTpZRGEF8A48OOJ%2Fuploads%2F7yJsiB9E3WaBQ5p5iZc7%2FScreenshot%202024-12-26%20165241.png?alt=media&#x26;token=d26dc1a7-49cf-4f03-9e6d-5ade247040cc" alt=""><figcaption></figcaption></figure>

## **How to Use Template Configuration**

1. Click **Select Template** for each category.
2. Choose an existing template or create a new one by specifying headers, body text, and optional buttons.
3. Enable or disable rescheduling using the toggle.
4. Click **Create** to save the configuration.

This setup ensures customers receive timely and relevant updates, improving their overall experience and reducing no-shows.