# Appointment Template Configuration

## **Template Categories**

Each type of template category corresponds to a specific stage of the appointment process. Clicking on this link allows you to choose or create a message template for each type.

<figure><img src="/files/1KvAmuKLyinT6EWPqcfi" alt=""><figcaption></figcaption></figure>

### **Reminder Template**

Sends reminders to customers before their appointment to ensure they don’t forget.\
Example: "Your appointment is scheduled for tomorrow at \[Time]."

<figure><img src="/files/KLHxPxo2yJvmWcwplmJj" alt=""><figcaption></figcaption></figure>

### **Start Template**

Notifies customers when the appointment begins, prompting them to join or participate.\
Example: "Your appointment with \[Provider/Service] has started. Please join now."

<figure><img src="/files/qUCKjk6j29G0nc7BtxXA" alt=""><figcaption></figcaption></figure>

### **Complete Template**

Sent after the appointment concludes to thank customers or gather feedback.\
Example: "Thank you for attending your appointment. We value your feedback!"

<figure><img src="/files/MnpCBhxIJj3Xzb0Xkj0h" alt=""><figcaption></figcaption></figure>

### **Cancel Template**

Alerts customers when an appointment is canceled, offering rescheduling or support options.\
Example: "Your appointment on \[Date, Time] has been canceled. Please contact us for assistance."

<figure><img src="/files/BZvfuStl8vWZSA1EtdvR" alt=""><figcaption></figcaption></figure>

### **Reschedule Template**

Notifies customers of changes to their appointment date or time with updated details.\
Example: "Your appointment has been rescheduled to \[New Date, Time]."

<figure><img src="/files/zEBqKPtfaW3FIDtmqdTr" alt=""><figcaption></figcaption></figure>

## **How to Use Template Configuration**

1. Click **Select Template** for each category.
2. Choose an existing template or create a new one by specifying headers, body text, and optional buttons.
3. Enable or disable rescheduling using the toggle.
4. Click **Create** to save the configuration.

This setup ensures customers receive timely and relevant updates, improving their overall experience and reducing no-shows.


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