Razorpay Workflows
Easily keep customers informed with Razorpay alerts through BizMagnets. Set up workflows in the Razorpay integration to send automated notifications when payments are captured, fail, or are refunded.
Last updated
Easily keep customers informed with Razorpay alerts through BizMagnets. Set up workflows in the Razorpay integration to send automated notifications when payments are captured, fail, or are refunded.
Last updated
To automatically send payment notifications when a payment is captured, follow these steps in your Razorpay integration with BizMagnets:
Go to Integration on your BizMagnets dashboard, navigate to My Integration, and select the desired connection under Razorpay Integration.
Click Use next to Payment Captured Workflow and select a message template to send to customers upon payment.
Map the necessary variables for the chosen template. If you’d like to trigger a bot reply, add a payload to the button.
Add an action, such as updating the contact tag with a “payment made” label, and click Submit.
This setup ensures that every time a payment is received, an automated message is shared with your customers.
Similarly, you can create workflows in BizMagnets to notify customers when a payment fails or when a refund is processed. Simply follow the same steps as outlined for payment capture alerts, selecting the appropriate workflow for each scenario.
If you need to remove the Razorpay integration, follow these steps:
Go to Integration on your BizMagnets dashboard and select the Razorpay Application.
Click on the three dots next to Connected, then choose Delete. Note that deleting the integration is permanent and cannot be undone.
To temporarily disable a Razorpay workflow, toggle the switch next to the workflow.
ON indicates the workflow is active, as shown in the image below.
OFF indicates the workflow is disabled.
