Address

The Ask Address card is specifically created to help businesses efficiently collect their customers' addresses for shipping, mailing, or verifying locations.

Currently, this feature is exclusively available to businesses operating in Singapore with Singaporean customers, and businesses in India with Indian customers.

Understand the fundamentals of the Ask Text Card to streamline the process of requesting a customer's location.

Question Text

This section informs users about the reason for requesting their address. For example, "Please share your address so we can ensure your purchases are delivered directly to your home."

The text here can be formatted as Bold, Italic, or Strikethrough using the provided options. To make text Bold, wrap it with asterisks (*), for Italic use underscores (_), and for Strikethrough, use tildes (~).

Validation Settings

Validation Errors: You can trigger errors in the address fields if you suspect the customer has provided incorrect details. WhatsApp will prevent the submission of the address until these issues are resolved.

Attempt: Defines the number of attempts a user is allowed to provide valid input.

Validation Error Message: An optional field where you can enter a custom error message that will be displayed if the user input fails validation.

Action on Invalid Response: Specifies the action to be taken when the user provides invalid input.

Save Address Settings

If you already have your customer's address, you can save it using variables, allowing them to review and confirm the address.

Store Response in a Variable

The user's address input can be stored in a variable named address.

Best Practices

• Clearly explain the purpose of collecting the address and how it will be used.

• Respect customer privacy and comply with data protection regulations.

• Offer an option for customers to skip address collection if it is not mandatory.

• Make the address input process user-friendly, incorporating autofill and verification features to minimize errors.