> For the complete documentation index, see [llms.txt](https://docs.bizmagnets.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bizmagnets.ai/integration/payment-gateways/telr/workflows-for-telr.md).
# Workflows for Telr
Automate payment alerts with Telr integration, instantly notify customers via WhatsApp for successful payments, refunds, and transaction updates.
Boost trust with real-time payment transparency and reduce support queries with automated status alerts. Enhance customer experience while streamlining operations effortlessly.
## **Sale Notification**
Trigger notification when a customer successfully completes a payment. Sends payment confirmation with receipt details through WhatsApp.
1. Go to Integration on your BizMagnets dashboard and select the Telr. Go to Workflow and toggle the sale notification.
2. Select Add Action from the dropdown and click Submit.
## Void
When a merchant voids a transaction before settlement, the customer is notified that the transaction was canceled.
1. Go to Telr integration Workflow and click on the Use button beside the Void.
2. Click 'Pick Template+' and select a template.
3. Select Add Action from the dropdown and click Submit.
## Refund
When the merchant initiates a refund, a refund confirmation to the customer through WhatsApp.
1. Go to Telr integration Workflow and click on the Use button beside the Refund.
2. Click 'Pick Template+' and select a template.
3. Select Add Action from the dropdown and click Submit.
## **Refund Reversal**
Customers receive WhatsApp notifications when refunds are reversed.
1. Go to Telr integration Workflow and click on the Use button beside the Refund Reversal.
2. Click 'Pick Template+' and select a template.
3. Select Add Action from the dropdown and click Submit.
## **Authorization**
Customers receive notifications when payments are authorized but not yet captured.
1. Go to Telr integration Workflow and click on the Use button beside the Authorization.
2. Click 'Pick Template+' and select a template.
3. Select Add Action from the dropdown and click Submit.
## **Capture**
Triggers a confirmation when the merchant collects funds from an authorized payment (e.g., after order fulfillment).
1. Go to Telr integration Workflow and click on the Use button beside the Capture.
2. Click 'Pick Template+' and select a template.
3. Select Add Action from the dropdown and click Submit.
## **Capture Reversal**
Alerts customers if a captured payment is later reversed due to disputes or errors.
1. Go to Telr integration Workflow and click on the Use button beside the Capture Reversal.
2. Click 'Pick Template+' and select a template.
3. Select Add Action from the dropdown and click Submit.
## **Change Date**
Automatically informs customers about modifications to transaction dates (e.g., delivery rescheduling).
1. Go to Telr integration Workflow and click on the Use button beside the Change Date.
2. Click 'Pick Template+' and select a template.
3. Select Add Action from the dropdown and click Submit.
## **Change Details**
Automatically informs customers about modifications to amended payment details.
1. Go to Telr integration Workflow and click on the Use button beside the Change Details.
2. Click 'Pick Template+' and select a template.
3. Select Add Action from the dropdown and click Submit.
## **Freeze**
Immediately alerts affected parties when transactions/accounts are frozen for security or compliance reasons.
1. Go to Telr integration Workflow and click on the Use button beside the Freeze.
2. Click 'Pick Template+' and select a template.
3. Select Add Action from the dropdown and click Submit.
## **Store Transfers**
Notifies customers when their transaction is reassigned between different store locations/branches.
1. Go to Telr integration Workflow and click on the Use button beside the Store Transfers.
2. Click 'Pick Template+' and select a template.
3. Select Add Action from the dropdown and click Submit.
## **Cancel**
Sends instant alerts when transactions are voided before completion.
1. Go to Telr integration Workflow and click on the Use button beside the Store Transfers.
2. Click 'Pick Template+' and select a template.
3. Select Add Action from the dropdown and click Submit.
This granular notification system in Telr integration ensures every payment lifecycle event becomes an automated touchpoint, improving both operational efficiency and customer trust.
