Create New Drip Campaign

Learn how to easily initiate a new sequence. Assign a name, select your target audience, and choose your WhatsApp channel. Start your drip campaign now!

Initiating a New Sequence

Follow the below steps to create a new Sequence.

• Navigate to 'Service Automation' and select 'Sequence'.

• In the Sequence window, click on '+ Create New Sequence' in the top right corner.

Sequence Name and Sequence Type

The first step in creating the sequence is to assign a name for identification purposes. Select the suitable sequence type.

Set Trigger and Conditions

Trigger

There are four types of triggers: On Create, On Update, Both (Create & Update) and Trigger.

Conditions

1. There are two types of conditions: Start and Stop.

1. To add a condition, click on “+ Add” and select the fields or tags you would like to use as a condition.

You can add one or more conditions for Start and Stop Conditions.

Adding Message Sequence

The key elements of the Message Sequence include setting message delivery times, choosing templates for each step, and defining time delays between steps to automate communication with customers or leads in a predefined order.