Frequently Asked Questions (FAQs) address common concerns and help you understand how to leverage the conversation feature in BizMagnets for effective customer communication and team collaboration.
How do I start a new conversation?
Conversations can be initiated manually through the dashboard or automatically triggered via workflow rules and chatbots.
Can I view the conversation history?
Yes, BizMagnets retains conversation history, so your team can access previous interactions for context and improved customer support.
What is the Sales Inbox in BizMagnets?
The Sales Inbox is a centralized hub for managing incoming sales inquiries, consolidating leads and messages from various channels so your team can quickly follow up with potential customers.
How do I manage leads in the Sales Inbox?
You can tag, assign, and prioritize leads within the Sales Inbox. The platform also provides filters and search options to quickly locate specific conversations or contacts.
What is the Support Inbox in BizMagnets?
The Support Inbox is a dedicated interface designed for managing customer support queries, ensuring that all issues are tracked and resolved efficiently by your support team.
How do I assign support tickets in the Support Inbox?
Support tickets can be manually assigned to specific team members or automatically routed based on predefined rules, ensuring that every query receives prompt attention.
Can I view the history of a support conversation?
Yes, the Support Inbox maintains a complete history of all interactions, which helps your support team gain context and provide consistent, informed responses.
