Keywords

Now in WhatsApp, options are presented with a list of numbers and multiple associated keywords. Users can respond with either the number or any of the associated keywords for each option.

Ask Keyword Option Card

In BizMagnets' bot-builder, Keyword Options appear similar to List Options. Each option can be enhanced with up to 10 keywords in addition to the default numbers, providing a more interactive and user-friendly experience.

Question Text

This is where you ask your customer the question or provide a description, such as "Which feature of BizMagnets do you need help with?" The possibilities are endless.

You can apply formatting like Bold, Italic, or Strikethrough using the provided options. Use asterisks (*) for Bold, underscores (_) for Italic, and tildes (~) for Strikethrough, as shown in the example text.

Options Type

BizMagnets allows you to add both Static and Dynamic Options for your choices.

Static Options are fixed, while Dynamic Options can change. If you have dynamic values stored in your database, they can be accessed accordingly.

You can add up to 20 options.

Below is an example of how to add Static Options. Along with the option text, you can include up to 10 relevant keywords.

Ensure the keywords are relevant to your customers.

For the Dynamic Options in Ask List Option, there are three fields: Variable to Iterate, Path to ID, and Path to Title.

• Variable to Iterate: Enter the name of the array here.

• Path to ID: Add the path from your internal database in curly brackets.

• Path to Title: Add the title in curly brackets, like this: {{first_name}}.

Attempt

In this field, specify the number of times you would like to ask the same question to your customers when they provide an unexpected response.

Action on Invalid Response

This defines the action you want to take when a customer provides an invalid response. You can choose to either End the Flow or Skip the question.

Validation Error Message

This message is sent to customers when they respond inappropriately to the question asked. For example, if a customer doesn't choose from the provided options, you could send a message like "Please choose from the above options" or "Choose from the options listed."

Store Response in a Variable

You can create new variables or use existing ones to store the responses provided by your customers. If you are creating a variable for the first time, simply type the variable name in the box. It will prompt you to create the variable once you click on "Create 'Variable Name'" as shown in the screenshot below.

After setting all the required fields and click SAVE, the card will look like as shown in the screenshot below.