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  • Welcome to BizMagnets
  • SET-UP BIZMAGNETS ACCOUNT
    • Create an account in BizMagnets
    • Requirements to get started with your own number
    • Activate WhatsApp Business API on your own number
    • Migration
  • WHATSAPP CHANNEL
    • Creating WhatsApp Channel
    • Meta Business Verification
    • Required Documents for Facebook Business Verification
    • Drive traffic to your WhatsApp number using Quick Links
    • Display Name
      • Display Name Rejection and Appeal
    • How to change your Display Name
    • Facebook Business Verification Grayed Out, Not Visible or Disabled
    • Messaging Limits & Quality Ratings
    • WhatsApp Business API Errors
    • Business Phone Numbers
    • Support with Meta
    • WhatsApp Chat Widget
    • Supported Media Types
    • Unsupported Messages
    • FAQs
  • BLUE TICK VERIFICATION
    • WhatsApp Blue Tick Verification
    • How to Apply for Blue Tick Verification?
    • What if Your Application Gets Rejected?
    • FAQs
  • Conversation
    • Initiate Conversation
    • Sales Inbox
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      • New Community
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  • TEMPLATE
    • BizMagnets Template Messages
    • Template Categories
    • Create and Edit Template
    • Carousel Marketing Templates
    • Product Marketing Templates
    • Coupon Marketing Template
    • Limited Time Offer Templates
    • Order Details Template
    • Authentication Template
    • FAQs
  • BOT FLOWS
    • Things to Know Before Building Your First Bot
    • BizMagnets Chatbot
    • Chatbot Flows and Analytics
    • Creating Flow in BizMagnets
    • Send Card
      • Text
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      • Voice
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    • Logic
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      • Check Geofence
    • Integrations
      • Connect Your System with the WhatsApp Chat Bot Using API
      • Send Your WhatsApp Data to Zoho CRM Using Chatbot
      • Send Payment Links via WhatsApp Chatbot Using Razorpay Integration
      • Connect WhatsApp and Google Sheets to Collect Responses
      • Connect Shopify and WhatsApp to Collect Orders via Chatbot
      • Send your WhatsApp data to Sangam CRM using Chatbot
      • Send your WhatsApp data to WooCommerce using Chatbot
      • Connect ChatGPT with WhatsApp in BizMagnets Chatbot
      • Send Your WhatsApp Data to Zoho Bigin Using Chatbot
      • Send Your WhatsApp Data to HubSpot Using Chatbot
      • Send Payment Links via WhatsApp Chatbot Using Cashfree Integration
    • Catalogue
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    • FAQs
  • CAMPAIGN
    • BizMagnets Campaign
    • Campaign set up
    • Check and Test the Campaign
    • Campaign Analytics and Report
    • FAQs
  • WHATSAPP DRIP CAMPAIGN
    • Understanding Drip Marketing
    • Basics of Drip Campaign
    • Create New Drip Campaign
    • Drip Campaign Message Management
    • Campaign Management Options
    • Drip Campaign Analytics
    • FAQs
  • CTWA
    • CTWA in BizMagnets
    • Create your Ad Campaign
    • FAQs
  • INTEGRATION
    • E-commerce Platforms
      • Shopify
        • Workflows for Shopify
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        • Workflows for WooCommerce
      • WooCommerce Cart Abandonment Recovery
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      • ShipRocket
        • ShipRocket Workflows
    • Payment Gateways
      • Razorpay
        • Razorpay Workflows
      • Cashfree
        • Workflows for Cashfree
      • Stripe
        • Stripe Workflows
    • Marketing and Engagement Platforms
      • Facebook Leads
        • Send Automated WhatsApp Messages to Facebook Leads
      • WebEngage
    • Additional Integrations
      • Zoho Books
        • Zoho Books Notifications
        • Workflow for Zoho Books
      • Generic Webhooks
        • Generic Webhook Workflows
        • Connect Wix Using Generic Webhook
        • Connect Zoho Desk Using Generic Webhook
        • Connect Your Google Form Using Generic Webhook
        • Connect Contact Form 7 Using Generic Webhook
      • Calendly
        • Workflows for Calendly
      • Pabbly
    • FAQs
  • APPOINTMENTS
    • BizMagnets Appointment
    • Appointment Booking
    • Appointment Template Configuration
    • FAQs
  • TICKETING
    • BizMagnets Ticketing
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    • SLA Policies
    • Configuration
    • FAQs
  • Field Force Tracking
    • Field Force Tracking in BizMagnets
    • Add Geofence
    • Geofence Report
  • PRICING
    • Conversation Pricing
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  • COMMERCE
    • Facebook Catalogue
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      • Sending Payment Links
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      • FAQs
  • WHATSAPP OTP
    • WhatsApp OTP Configuration
    • OTP Authentication
  • API DOCUMENTS
    • Authentication
    • Channel
    • Untitled
    • API Docs
  • ADDITIONAL DETAILS
    • Members
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      • FAQs
    • Exploring Message Delivery Challenges on WhatsApp
    • New Per-user Messaging Limits on WhatsApp
    • Automations
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      • Chat Inbox Configuration
    • Quick Replies
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    • Frequently Asked Questions
  • ANALYTICS
    • Dashboard
    • Conversation Report
    • View Insights
    • Failed Messages
  • Group 1
    • Knowledge Base
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  1. TEMPLATE

FAQs

Frequently asked questions about BizMagnets' WhatsApp templates

WhatsApp templates are pre-approved message formats that facilitate seamless and compliant communication with your customers.

What are WhatsApp templates in BizMagnets?

WhatsApp templates in BizMagnets are pre-approved message formats used to initiate conversations with customers. They ensure compliance with WhatsApp's policies and facilitate consistent communication.

How can I create a WhatsApp template in BizMagnets?

To create a template, navigate to the 'Templates' section in your BizMagnets dashboard, click on 'Create Template,' fill in the required details, and submit it for approval.

What is the approval process for WhatsApp templates?

After submission, templates are reviewed by WhatsApp to ensure they meet the platform's guidelines. Approval typically takes 1–2 business days.

Why was my WhatsApp template rejected?

Common reasons for rejection include violations of WhatsApp's policies, promotional content, or incorrect formatting. Review the rejection reason provided and adjust your template accordingly.

Can I edit an approved WhatsApp template?

No, once a template is approved, it cannot be edited. To make changes, you must create and submit a new template for approval.

Are there character limits for WhatsApp templates?

Yes, templates have character limits. Ensure your message is concise and within the allowed limit to avoid rejection.

Can I use variables in WhatsApp templates?

Yes, you can include variables (placeholders) in templates to personalize messages with customer-specific information.

What should I do if my template approval is pending for an extended period?

If a template remains pending beyond the typical review time, contact BizMagnets support for assistance.

How can I delete an unused WhatsApp template?

To delete a template, go to the 'Templates' section in your dashboard, select the template you wish to remove, and click on the 'Delete' option.

What are the different categories of WhatsApp message templates?

WhatsApp message templates are categorized into three types: Marketing, Utility, and Authentication. Marketing templates are used for promotional content, Utility templates for transactional messages like receipts or appointment reminders, and Authentication templates for user verification processes.

Why is it important to categorize WhatsApp templates correctly?

Accurate categorization ensures that messages comply with WhatsApp's policies and are billed appropriately. Incorrect categorization can lead to template rejection or miscommunication with customers.

How do I manage template categories in BizMagnets?

BizMagnets allows you to organize templates into categories for better management. You can create, edit, and assign templates to categories within the dashboard.

How does template categorization affect pricing?

WhatsApp applies different pricing models based on the template category. For instance, Marketing templates may incur higher costs compared to Utility or Authentication templates.

How do I determine the appropriate category for my WhatsApp template?

Assess the primary purpose of your message:

  • If it's promotional, select Marketing.

  • If it's transactional or informational, choose Utility.

  • If it's for verification purposes, opt for Authentication. Review WhatsApp's template category guidelines for detailed descriptions and examples.

Can I send a template message to a customer who hasn't responded in 24 hours?

Yes, you can send a template message to re-engage a customer after the 24-hour session window has closed. WhatsApp enforces this policy to prevent spam and ensure responsible messaging practices.

Is it permissible to send a template message to any WhatsApp number?

Yes, you may send template messages to users who have provided consent through channels like SMS, your website, or a previous WhatsApp conversation. However, avoid sending excessive messages, as this can lead to users blocking your number and negatively impact your quality rating.

What should I do if my template is rejected multiple times?

If your template is rejected, you can appeal the decision through Facebook's Direct Support. Ensure you provide a sample message during the appeal. For assistance with the appeal process, consider reaching out to BizMagnets support team.

What happens if users report my business number as spam?

If users report your number as spam, WhatsApp may send you a warning notification. Continued reports can lead to the disabling of your template messages and a decrease in your quality score, potentially resulting in account restrictions.

What are the consequences of having multiple template messages disabled?

Having multiple templates disabled due to policy violations or negative feedback can lower your quality score and may lead to the suspension or permanent disabling of your WhatsApp Business account.

What steps should I take if my account receives a warning from WhatsApp?

If you receive a warning, review your messaging practices to ensure compliance with WhatsApp's policies. Address any issues promptly to prevent further action, such as message disabling or account suspension.

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Last updated 4 months ago