Teams
The Teams feature in the WhatsApp API allows you to manage and assign conversations to different groups or teams within your organization.
Last updated
The Teams feature in the WhatsApp API allows you to manage and assign conversations to different groups or teams within your organization.
Last updated
This can help streamline your customer service processes and ensure that inquiries are handled by the appropriate personnel. Create teams based on your business needs. For example, you might have teams for customer support, sales, technical assistance, and more.
Add team members to each team. Ensure that each member has the necessary permissions and access to handle the conversations assigned to their team.
Go to Settings, click on Members, and navigate to the 'Teams' tab.
Click on '+ Add Team' to create a new team.
Enter the necessary details such as the team name, description, selected team members, and the WhatsApp channel.
Click 'Create' after filling in the details.
Improved Efficiency: Streamlines the handling of conversations by routing them to the appropriate team, reducing response times and improving customer satisfaction.
Enhanced Organization: Keeps conversations organized by team, making it easier to manage and track interactions.
Scalability: As your business grows, easily add new teams and members to handle increasing volumes of conversations.
By effectively utilizing the Teams feature in the WhatsApp API, you can ensure that customer inquiries are managed efficiently and professionally, leading to better service and customer satisfaction.
