Quick Replies
Quick Replies in BizMagnets allow businesses to provide pre-defined, easy-to-use responses that can be quickly sent to customers during a chat.
Quick replies feature is designed to streamline communication, improve response times, and ensure consistency in the information provided to customers.
Create the Quick Replies
Use the WhatsApp API to set up these quick replies by following the below steps.
Navigate to 'Quick Replies' in the settings.
Click on '+ Add Reply'.
Enter the name and text of the quick reply.
Click on 'Save' to create quick replay.
Interactive Buttons
BizMagnets supports interactive buttons in quick replies, which allow users to respond with a single tap rather than typing a message.
Quick Reply: Use for instant, straightforward decisions (e.g., "Confirm order? [Yes][No]"). Provides up to 3 clickable buttons for quick responses.
List Options: Use for navigation or multiple choices (e.g., "Select a service: [Repair][Sales][Support]"). Displays a dropdown-style list with up to 10 options.
Quick Reply Settings
Quick Reply Settings allow you to automate and streamline responses in conversations.
Assign Conversations To – Direct messages to:
Bots: For instant, automated replies (e.g., FAQs).
Team Members: For personalized handling by specific agents.
Teams: To distribute workload among groups (e.g., Sales, Support).
This boost efficiency by reducing manual assignment for faster responses, offer flexibility with customizable rules based on keywords, time, or workload, and are ideal for scaling support while maintaining organized, timely interactions.
Benefits of Quick Replies:
Efficiency: Quick replies save time by enabling customer service agents to respond instantly to common queries without typing out full responses each time.
Consistency: Ensures that all customers receive accurate and consistent information, reducing the risk of errors or miscommunication.
Improved Customer Experience: Customers receive faster responses, which enhances their overall experience and satisfaction.
Productivity: By reducing the time spent on repetitive tasks, quick replies allow agents to focus on more complex customer issues, improving overall productivity.
Ease of Use: Quick replies are easy to set up and use, requiring minimal training for your team while significantly boosting response times.
By leveraging quick replies in the WhatsApp API, businesses can streamline their communication processes, enhance customer satisfaction, and ensure consistent and efficient interactions.
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